Search found 43 matches

by FONGO_jeff
09/26/2019
Forum: Community Support
Topic: Whatsapp!
Replies: 8
Views: 30322

Re: Whatsapp!

This is exactly my question. In my worst case, it seems that I have to port the number back to a real service provider, get the SMS code to verify my number for whatsapp. Should I be responsible for paying fongo again? We are upfront about the fact that we don't support short codes and verification...
by FONGO_jeff
09/26/2019
Forum: Community Support
Topic: How do I text using Fongo mobile number?
Replies: 3
Views: 4915

Re: How do I text using Fongo mobile number?

We're aware of the issue and are investigating.
by FONGO_jeff
04/12/2019
Forum: Community Support
Topic: email from Fongo to upgrade
Replies: 35
Views: 38085

Re:  No more support for Free Phone Line?

Nothing is changing with your FPL accounts, we don't provide technical support for FPL and this is an offer for those that would like the peace of mind of technical support and a maintenance-free pre-configured ATA.
by FONGO_jeff
06/01/2018
Forum: Community Support
Topic: unable to receive group sms
Replies: 2
Views: 5506

Re: unable to receive group sms

There really isn't such a thing as "group SMS". People with iPhones are accustomed to "group SMS" because they use iMessage, but they aren't really in a "group SMS", they are in a "group iMessage" and Apple is facilitating the communications, not your mobile p...
by FONGO_jeff
02/22/2018
Forum: Suggestions & Feedback
Topic: Android | Create App Shortcuts for 'Phone' and 'Messages'
Replies: 2
Views: 10658

Re: Android | Create App Shortcuts for 'Phone' and 'Messages

We do provide widget shortcuts that you can add to your homescreen for these functions.
by FONGO_jeff
02/01/2018
Forum: Community Support
Topic: Using Fongo with European SIM
Replies: 8
Views: 10191

Re: Using Fongo with European SIM

Generally we don't hear of too many issues connecting in Europe or anywhere else in the world for that matter, however some wireless carriers in the Middle East do block SIP UDP and even some ISP's there block it for home internet too ¯\_(ツ)_/¯
by FONGO_jeff
02/01/2018
Forum: Community Support
Topic: Fongo Adapter
Replies: 1
Views: 5025

Re: Fongo Adapter

jack_fongo wrote:Hi,

Does the Fongo Adapter has a MAC adress that we can use has filter for the router. The reason is that I block all unknow MAC adress from passing throught my router!

Thanks,

JACK :)
Indeed it does.
by FONGO_jeff
06/07/2017
Forum: Community Support
Topic: Can't receive incoming calls
Replies: 7
Views: 11749

Re: Can't receive incoming calls

ok well this isnt very user friendly i need to delete this account and sign up for a regular account however my email is now locked to this. i need to use that email for my new account please advise You could put in a support ticket to have your account deleted so that you could sign up again. Just...
by FONGO_jeff
06/07/2017
Forum: Community Support
Topic: Can't receive incoming calls
Replies: 7
Views: 11749

Re: Can't receive incoming calls

strange because initially without setting up receptionist, i was able to receive calls. ever since i messed with the receptionist feature, incoming calls no longer work Fongo Works is not intended to be a call forwarding service. Initially when you setup the account and do not configure the recepti...
by FONGO_jeff
10/06/2015
Forum: General Discussions
Topic: Should this number be free?
Replies: 149
Views: 318180

Re: Should this number be free?

RandyG wrote:? ?
Perhaps some day we will have coverage in Camrose but currently we do not and as such, it is not included in our free calling area. We have no ETA on when this may come about.
by FONGO_jeff
07/21/2015
Forum: Fongo Announcements
Topic: Fongo now offers local Halifax numbers!
Replies: 0
Views: 12355

Fongo now offers local Halifax numbers!

July 21, 2015 - It's been a long time coming, but finally Fongo is now offering local 902 Halifax numbers! Please be sure to tell your friends and family in Halifax that they can now sign up for a Fongo or FreePhoneLine account and get a free local Halifax number!
by FONGO_jeff
05/26/2015
Forum: Community Support
Topic: Texting while on a Fongo call
Replies: 4
Views: 5679

Re: Texting while on a Fongo call

mh1983 wrote:Thanks, Jeff! I'm on BB10, so I'm guessing it's not possible there? (I know the app is an Android port, but the OS can't do widgets).

Not a dealbreaker; just wanted to see if it was possible. Thanks for your help!
Unfortunately not, there are no widgets in BB10 like there is with Android.
by FONGO_jeff
05/25/2015
Forum: General Discussions
Topic: Typical questions a new guy might ask.
Replies: 155
Views: 367300

Re: Porting number and keeping free version?

Hi, A few questions about the service: 1) Can I port a number from my current carrier to Fongo and then use the free version of Fongo? (i.e not buy any credits/pay further money unless I choose to) 2) Can I port a number from a landline to Fongo Mobile? 3) Can I port from mobile to Fongo home? Plea...
by FONGO_jeff
05/25/2015
Forum: Community Support
Topic: Texting while on a Fongo call
Replies: 4
Views: 5679

Re: Texting while on a Fongo call

With Android, you can add the message screen shortcut widget to your homescreen that allows you to launch right into the message screen while you are on a call. It isn't possible to do with the iOS version at this time.
by FONGO_jeff
05/14/2015
Forum: General Discussions
Topic: cannot call myself with unlocked number: VM picks it up
Replies: 3
Views: 5732

Re: cannot call myself with unlocked number: VM picks it up

hi all, I just purchased the unlock key and am using obihai 2000 with FPL. I can make outgoing call and the voice quality is very nice. I am on dsl25. However, when I call myself I immediately get the prompt "The person you are calling is not available, please leave a message". using my a...
by FONGO_jeff
05/14/2015
Forum: Community Support
Topic: $ 35 fee for 911?
Replies: 30
Views: 36946

Re: $ 35 fee for 911?

I guess they could, but it would be the death of the company. I can't see any business model going from free to paid over night and expecting to survive. If I may be candid, there are NO PLANS to switch to a paid model for FPL, so people should not worry or speculate about that. However, in theory,...
by FONGO_jeff
05/08/2015
Forum: Community Support
Topic: $ 35 fee for 911?
Replies: 30
Views: 36946

Re: $ 35 fee for 911?

Uh, I paid for lifetime service and 911 was INCLUDED in that service. I think Fongo needs to grandfather users that paid before this was instituted. From the FPL Terms of Service: "The terms of this Agreement, including fees, charges, features, content or any other aspects of a Service, may ch...
by FONGO_jeff
05/07/2015
Forum: Community Support
Topic: $ 35 fee for 911?
Replies: 30
Views: 36946

Re: $ 35 fee for 911?

ckkatan wrote:Can Fongo Staff confirm that the 911 service is not blocked without $35 in the account?

Please and Thank You.
Correct. You do not need to have a $35 balance to place a call to 911.
by FONGO_jeff
04/29/2015
Forum: Community Support
Topic: $ 35 fee for 911?
Replies: 30
Views: 36946

Re: $ 35 fee for 911?

wycitox wrote:I have made a test call to 911 and it completed, $35 for every call even if they are legitimate?
Yes, all 911 calls are subject to a $35 fee, especially test calls.
by FONGO_jeff
04/22/2015
Forum: Community Support
Topic: Whatsapp and Viber confirmation texts
Replies: 10
Views: 13058

Re: Whatsapp and Viber confirmation texts

We do not allow verification texts or calls from the services mentioned in this thread.
by FONGO_jeff
04/22/2015
Forum: Community Support
Topic: Incoming Bell to Fongo calls long distance or local?
Replies: 2
Views: 5128

Re: Incoming Bell to Fongo calls long distance or local?

Our "free calling cities" mean that you can call those cities for free using Fongo, as you are doing now. It does not work in the reverse, Bell is going to charge long distance if it is a long distance call to the Fongo number, we don't have any control over that.
by FONGO_jeff
04/22/2015
Forum: Community Support
Topic: Does fongo upload your contacts to their servers ?
Replies: 5
Views: 6947

Re: Does fongo upload your contacts to their servers ?

We only read your local contacts if given permission, we do not transmit your contacts to our servers.
by FONGO_jeff
02/02/2015
Forum: Community Support
Topic: 911
Replies: 16
Views: 17721

Re: 911

911 will function fine, just make sure you have updated your address information by logging into your account at http://www.freephoneline.ca
by FONGO_jeff
01/28/2015
Forum: Community Support
Topic: Problems configuring OBi110 to work with FPL
Replies: 9
Views: 8652

Re: Problems configuring OBi110 to work with FPL

I'm not sure why this needs to be stated, but 911 is not a number you should call to test your line, 911 is for real emergencies only. Please do not call 911 to test your line.