Fongo Community Forums

A long time ago, Freephoneline used to have a field called "correspondence email", which no longer exists. Chances are it was the same email address used to purchase a VoIP unlock key originally. Invoices were being sent to the old "correspondence email" address, even if that ema...

That's entirely up to you. All paid residential customers will be getting monthly invoices. It's possible someone else may receive additional information that I did not, but I doubt it. I would be more inclined to submit a ticket if my bill isn't $0 and/or if I needed clarification for something tha...

I’m told VoIP unlock key customers will be receiving monthly invoices going forward, in order to also receive required regulatory information.

Well, I guess, on the other hand, keeping accounts active must cost them money somehow, but as a customer, I definitely don't like this sudden twist.

Anyway, I made outbound calls on all of my accounts today.

I was also quite shocked when I got the email even though this is a number that I really haven't used in years. Yes, I would have been stunned and then angry in all honesty. If they do actually start deleting the accounts, then I hope they also refund what people paid for the config files/unlock ke...

I got that email on one of my accounts also. Wow, I find this to be pretty shocking, as someone who has purchased VoIP unlock keys. I've let two of my keys remain relatively dormant. Years ago I basically bought extra keys and let them lay dormant (they typically receive incoming calls occasionally...

More than 10 years ago I paid for VoIP Unlock Key; then setup and used the key successfully on Asterisk for several years; but have not used it recently. This week, I received an email with "We see that you haven't been active for a while. In 5 days, your account may be flagged for deletion.&q...

Okay, I updated the link in the original post from 2013.

I also added the VoIP unlock key purchasing information link.

You will be charged for another ATA if it's defective. Service providers generally aren't responsible for devices that aren't being rented. While I've never owned a Grandstream ATA, in general the power adapters for ATAs are often susceptible to electrical surges, power outages, and electrical issue...

Fongo Support stated that they escalated the issue on the weekend. I wonder if it was a routing issue so Fibernetics got the scalation ticket [?]. Since I don't work for Fongo, I have no way of knowing, unfortunately. I could speculate about an interconnect carrier issue, but I really have no relev...

March 13 - Received email that they can't find an issue and it has to be with the incoming provider "We checked your call logs to confirm the sample calls, and we were unable to locate it. This indicates that the call did not even hit our servers . With Freephoneline, if the call isn't answere...

Is anyone else having the same problem or similar issues with receiving calls? Although I'm not a Fongo Home Phone customer, I think it's reasonable to believe these forums would be flooded with complaints if this were an issue affecting everyone. My Freephoneline numbers are not affected. Incoming...

https://www.grandstream.com/hubfs/Produ ... _guide.pdf (page 18)

Slow blinking indicates you have voicemail waiting.

Edit : no bb codes are working for some reason. My reply look like a mess Hi, thx for the reply. I'm currently having a pulmonary embolism and I'll try not stressing too much for a couple days. I'll check this long list to do in the coming days or weeks to come. I hope you recover quickly. Are you ...

I don't have a Grandstream ATA. However, in general the power adapters for ATAs are often susceptible to electrical surges, power outages, and storms. If you have another compatible power adapter available, you might want to try it just to see if your ATA still works. I have a whole house surge prot...

On March 13th, before 12 p.m. EST, voip.freephoneline.ca wasn't working properly. All incoming calls, when using that server, were going to straight to voicemail. The March 13th issue is now resolved. I suggest switching to voip4.freephoneline.ca:6060 NAT corruption can also develop between a router...

voip.freephoneline.ca is working again.

Incoming calls on affected FPL numbers are going straight to voicemail.

Use voip2.freephoneline.ca or voip4.freephoneline.ca:6060 until the problem is resolved, please.

I've contacted someone at Fongo.

As far as I know, Whatsapp uses a database to identify VoIP numbers and prevents many of them for verification. I do have a Fongo Mobile number that works with Whatsapp, but many Fongo Mobile numbers won't work. The one you have won't work. It's similar to winning the lottery if you get a Fongo Mobi...

This is a user-to-user support forum. We can’t modify or unlock anything. https://support.freephoneline.ca/hc/en-us/articles/212430366-Forwarding-two-phone-numbers-to-the-same-number https://support.freephoneline.ca/hc/en-us/articles/212430386-About-Call-Forwarding-Follow-Me “You cannot forward to a...

Thank you for providing your settings. STUN enabled: No Correct. STUN adds an additional point of failure, when enabled. If the STUN server goes down, so does your Freephoneline service. STUN server:stun.ipns.com STUN port:3478 STUN refresh time:3600 sec When STUN is disabled (set to "No")...

These are user-to-user support forums. Fongo Support staff is not obliged to respond here, and there's no guarantee forum posts are read by staff. Also, none of the volunteer moderators here work for Fongo. We don't have access to your account or anything fulfillment/shipping related. Visit https://...

pa1lab wrote: I'll see in the near future if my problem returns.

If the bank is TD, visit viewtopic.php?f=38&t=20580&p=81019#p81016 for a related thread.

It's a DTMF issue. Ensure that you don't use a hands-free speaker mode on your phone the next time you call your bank. The problem may be isolated to the system that your bank uses. You can check whether all phone buttons are recognized by calling the free 416 or 250 numbers listed at http://thetest...

https://status.fongo.com/maintenances/jsZ92ODFElci "Scheduled - Server Maintenance (Fongo Works) Scheduled for Jan 16, 01:00 - Jan 16, 03:00 (EST) Scheduled - System Maintenance: During this time FW users may not receive Incoming Notifications for SMS and Phone calls may not work. If you have t...