Search found 37 matches

by ctm
07/23/2019
Forum: Community Support
Topic: can not make the calls to China Mainland, country code 86
Replies: 3
Views: 5150

Re: can not make the calls to China Mainland, country code 8

called 3 times, connected the 3rd time, but only for about 10 seconds, then it was cut off.
by ctm
07/09/2019
Forum: Community Support
Topic: can not make the calls to China Mainland, country code 86
Replies: 3
Views: 5150

can not make the calls to China Mainland, country code 86

saw the smiliar posts in other thread, i'm in a rush right now so don't have the time to fill in the detailed support form. opened this new thread just hope to get the attention, seems the problem has lasted at least a week by now. (there was a report on July 2nd). to other countries, it's ok. I hav...
by ctm
12/31/2018
Forum: Device Configuration Sharing
Topic: port scanning call after switching cable company, pls help
Replies: 6
Views: 7484

Re: port scanning call after switching cable company, pls he

thank you so much for your very detailed help, Liptonbrisk. I honestly didn't expect get any response before 2019. will follow the steps try to fix the problem in 2019. :)

wish you a wonderful 2019.
by ctm
12/31/2018
Forum: Device Configuration Sharing
Topic: port scanning call after switching cable company, pls help
Replies: 6
Views: 7484

Re: port scanning call after switching cable company, pls he

thank you very much for your detailed help. somehow I could not login to my router, tried 192.168.0.1 and 1.1 and tplinkwifi.net, came an error page, showing "router not in the network", but what's weird is, I plugged the router into the modem, i could still use the wifi on router. And whe...
by ctm
12/30/2018
Forum: Device Configuration Sharing
Topic: port scanning call after switching cable company, pls help
Replies: 6
Views: 7484

port scanning call after switching cable company, pls help

device: obi 100\ modem: Hitron, model: CGN3ACSMR OS: windows 10 pro, 64-bit I just switched from Teksavvy to Rogers today, and get those annoying port scanning calls again. I plugged the cable into the modem directly instead of the router (I used the TP-LINK Archer 3200 router before with teksavvy)....
by ctm
09/04/2017
Forum: Community Support
Topic: how to check call logs beyond 2 months?
Replies: 3
Views: 4570

how to check call logs beyond 2 months?

after I login freephoneline.ca, I could only check the call logs for current and previous month, is there anyway I could check for last 12 months or last 6 months?
by ctm
06/27/2016
Forum: Community Support
Topic: suddenly no incoming calls this morning
Replies: 5
Views: 5925

Re: suddenly no incoming calls this morning

Glad things are working for you again. I had this issue yesterday, too. it doesn't work now. I tried every day in last couple of days, it seemed always having problem in the morning, and worked in late afternoon or night. have you tested yours? i see you are not using obi100, so it probably not the...
by ctm
06/24/2016
Forum: Community Support
Topic: suddenly no incoming calls this morning
Replies: 5
Views: 5925

Re: suddenly no incoming calls this morning

I have not done anything to it since my last post. it was the same up to this morning, but just now it worked, I could receive the call. totally weird!
by ctm
06/22/2016
Forum: Community Support
Topic: suddenly no incoming calls this morning
Replies: 5
Views: 5925

Re: suddenly no incoming calls this morning

I just tried *73, same thing. I also tried this morning following the steps on Obi website, http://www.obihai.com/support/troubleshooting/sg/inc, and my SIP ALG was disabled, reboot the obi and router, it was OK for the first call from skype, then again when I called from office at noon it went stra...
by ctm
06/22/2016
Forum: Community Support
Topic: suddenly no incoming calls this morning
Replies: 5
Views: 5925

suddenly no incoming calls this morning

outgoing calls to local numbers are ok, but when I tested calling from my cell it immediately went to voice mail, no ring tone, "the person you trying to reach is unavailable..." it worked fine for about a week since I configured it following the OBi100 guide here, didn't do anything to it...
by ctm
06/21/2016
Forum: Community Support
Topic: can NOT call 800/877/866 or domestic long distance
Replies: 4
Views: 4744

Re: can NOT call 800/877/866 or domestic long distance

i'm sorry, what's my "ATA", is that my phone, say VTech or the modem, obi100? if it's the obi100, I don't have user guide and I configured following strictly the guide posted on this forum. even more strange is I tried call the same local 647 number couple of times today, sometimes OK some...
by ctm
06/21/2016
Forum: Community Support
Topic: can NOT call 800/877/866 or domestic long distance
Replies: 4
Views: 4744

Re: can NOT call 800/877/866 or domestic long distance

I used to be able to call free numbers of credit cards at least. but after re-configure my obi100 following the guide here, could not even call credit cards companies. and it's very strange I could make international long distance call to Europe and Asia, but not domestic long distance calls.
by ctm
06/21/2016
Forum: Community Support
Topic: can NOT call 800/877/866 or domestic long distance
Replies: 4
Views: 4744

can NOT call 800/877/866 or domestic long distance

tried call over a week period to various free numbers, 877 for staples, 866 for amazon, and 800 free numbers, all ended up with busy signal, same with domestic long distance number to Ottawa and Vancouver. However, i can get through all those numbers by skype or google voice at the same time. Intern...
by ctm
06/06/2016
Forum: Community Support
Topic: rejected by the service provider reason 484
Replies: 7
Views: 7424

Re: OBi100 Setup Guide

The digit map was wrong in the PDF, instead of 011xxxxxxxxxxxx. it should be 011xx. or you can't make international calls to some countries that take 011 + 10 digit phone#. "wrong" might not be the accurate word, I figured that digitmap depends on which router you use. the router I'm usin...
by ctm
06/06/2016
Forum: Community Support
Topic: kept telling me my sip password is not right?
Replies: 4
Views: 4988

Re: kept telling me my sip password is not right?

(911|[2-­‐9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-­‐7]x*xxxxxxxxxxx.) I solved the problem, not sure if it's permanent, by adding 1 "x" to each of those "x" sets, a solution I found by googling. The above was the digitmap given in PDF guide posted on the forum, I guess it...
by ctm
06/06/2016
Forum: Community Support
Topic: kept telling me my sip password is not right?
Replies: 4
Views: 4988

Re: kept telling me my sip password is not right?

thank you Jake, I just did copy & paste from SipSettings and reboot obi100, double checked that I do have the initial 1, but I get rejected "reason 484".
by ctm
06/05/2016
Forum: Community Support
Topic: kept telling me my sip password is not right?
Replies: 4
Views: 4988

Re: kept telling me my sip password is not right?

reset obi100 and followed the obi100 set-up guide step-by-step 3 times, all got the same message "that password was not valid". I tried another password (which is very unlikely because I had the password written down on paper, but I tried anyway), this time I got the message "rejected...
by ctm
06/05/2016
Forum: Community Support
Topic: kept telling me my sip password is not right?
Replies: 4
Views: 4988

kept telling me my sip password is not right?

I joined FPL in May, 2014 and bought an SIP ID and Password then. I just reconfigured my obi100 following the guide on this forum, and was told my password was not right. "That password is not valid". (I wrote down my SIP ID, i.e. my phone number, and the password on paper) . I don't know ...
by ctm
06/05/2016
Forum: Community Support
Topic: rejected by the service provider reason 484
Replies: 7
Views: 7424

Re: OBi100 Setup Guide

Credits to cyberic68, thank you for your help. The attached PDF will help you set up your OBi100 device from scratch. It is a known working configuration so if you are having troubles with your OBi100 reset back to defaults and follow this guide. I followed this guide step-by-step, however, after c...
by ctm
01/31/2015
Forum: Community Support
Topic: "network status:ip not available. reason: 00"?
Replies: 2
Views: 2955

Re: "network status:ip not available. reason: 00"?

thank you very much, Liptonbrisk. my bad. it was one of my naughty cats pulled out the cable out and I didn't notice it until you reminded me. my cables are a mess behind computers. sorry for false alarm.
by ctm
01/31/2015
Forum: Community Support
Topic: "network status:ip not available. reason: 00"?
Replies: 2
Views: 2955

"network status:ip not available. reason: 00"?

can't make or take phone calls since this afternoon suddenly. the light of phone jack on my obi100 blinked during last couple of hours couple of times, very briefly. no light on phone jack now. is the network down or just me? just bought $10 credits yesterday, please help.
by ctm
11/29/2014
Forum: Community Support
Topic: port scanning calls getting unbearable, please help
Replies: 1
Views: 2397

port scanning calls getting unbearable, please help

In last 30 minutes, I got 8 port scanning calls. More than 15 in last hour. The number showed up as 1004, 1001, as100, as1004, 106 etc. I have not changed any settings since I set up FPL. The similar situation happened 3 or 4 times before. I remembered I reported here and someone here told me it was...
by ctm
09/12/2014
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 728083

can not call some 905 number (long distance)

I dialed 1 + 905, and kept getting message "this is a long distance call, please dial 1 or 0 as well as the number you are calling". I tried 1+, 0+, 01+ 905, when I triled 0+, 01+ the message was "not covered by Telus...". Anyone could give me a hint or how to solve this. Thank y...
by ctm
07/17/2014
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 853645

Re: can't hear other side voice when make call or receive ca

can NOT dial some 800, 877 numbers of credit cards, staples, etc. Keep getting the messages like "the number you dialed can not be reached from your area". Hi there, Can you please reset device to factory defaults and reconfigure it as per below? http://forum.fongo.com/viewtopic.php?f=15&...