Fongo Community Forums

New ATA arrived. Problem solved. Also found the solution to the softphone issue: softphone was requesting a network ip my router couldn't support. Softphone now functions properly. Thanks for your input Mango! Cheers.

I tried to use laptop softphone, connected directly to the modem. No success. I'll have a better idea where I stand, once the new ATA arrives.

Cheers.

Mango,

I did recently purchase a new router (ASUS). I'll try the softphone (laptop) connected directly to the modem tomorrow.

Cheers.

hi Mango, I attempted a factory reset of my Linksys SPA 2102: **** 73738#. The unit doesn't respond to the factory reset. The power light flashes red every 1-2 sec. There is no way to login to the GUI. I've ordered a replacement SPA2102. Should arrive in about a week. Also, as per your suggestion, I...

I'll give your suggestion a try tomorrow. Let you know how it goes. Cheers.

"We'll never know if you don't have any interest in troubleshooting." I'm sorry you got the impression that I wasn't interested in troubleshooting. I was busy attempting to revive this Linksys SPA 2102 ATA (ultimately to no avail). I did check all the online account settings: Follow me set...

Troubleshooting will have to wait. This ATA is malfunctioning badly (single red pulsating power light). It'll have to be replaced. I'm still not certain why phone messages can't be left at my phone number or why my softphone software on my laptop computer isn't functioning. Even if the ATA were unpl...

hi Mango, I'm unable to call or leave a message, when I call my phone number from an external phone. The line is completely dead. Even if the problem were with the ATA, I don't think it explains why I can't leave a message on my account (it's my understanding that phone messages are not stored local...

hi Mango, Here are some of the symptoms: 1) I can't access phone messages on either ATA or desktop phone software 2) no dial tone on ATA, can't call out on desktop phone software 3) when I try to call my phone number from other phone, can't call through, can't leave a message, no ringing, line is de...

As of this afternoon, neither my Linksys/Cisco SPA 2102 ATA, nor my Desktop phone software is functioning. Is service down?

I swapped out the ATA. Everything functions again. Looks like it was a failing Linksys SPA 2102. Thanks for the input. Cheers.

I've tried changing cat5 cable, removed the router, reprogrammed the ATA (used Mango's settings), changed phones, to no avail. Still no ringing. In the next two weeks I'll swap out the ATA for another and give it a try. Any other suggestions?

Thanks Fongo Support. Here is another symptom. When I try to call my freephoneline phone from the same network (magic jack account running through the same router), my ATA shuts down and restarts.

Mango,

I noticed something peculiar. When I disconnect the ATA and power down, my account still shows the ATA connected. In past years, when I disconnected the ATA, the account indicated the ATA offline.....but not anymore.

Thanks Mango for the suggestions. Unfortunately, the phone is no longer ringing again. I wonder if the problem is with the ATA (Linksys spa 2102). Any ideas?

ok. I did nothing more than generate the information you requested.....and now the phone is ringing properly. Did you solve it on your end?

Cheers,

Polecat.

No luck.

Hook State: On
Registration State: Registered
Next Registration: 1766 s

WAN IP: 24.57 (I'm not sure what you want here).

Modem Model: RCA DCM 425
Router Model: Netgear : WGR614

Thanks Mango. I'll give your suggestions a try.

Incoming calls go directly to call answer. I've tried factory resetting spa 2102 and reprogramming several times. I've checked the settings on my account page. Settings are correct. All other features work well: outgoing calls, call message, etc. Any ideas? I'm going on 2 weeks without incoming calls.

Thanks Mango,

Solved the problem. Turned out to be a peculiar router issue. Hard reset on the router solved the problem. Thanks for your input, though. Cheers!

Freephoneline service has been down all day in Waterloo. I have no dial tone. Tried a hard reset on the ATA. Anyone else with this problem?

Mango,

Thanks for the input, but the phone service came back up on its own, about 10 minutes ago. Thanks again.

My phone service is down in Waterloo (as of this morning). I've reset the ATA. I can see it online through my account, but there's no dial tone, inbound or outbound. Any ideas?

We're down in Windsor too (no incoming or outgoing).