Search found 77 matches

by maximebeauvais
03/02/2020
Forum: Community Support
Topic: why the proxy server change?
Replies: 2
Views: 3617

why the proxy server change?

Hello,

Over the last year, every 2-3 months, I have to change the proxy server name because freephoneline stop to work.

The name that I have to enter is voip.freephoneline.ca OR voip2.freephoneline.ca

I always have to alternate. is it normal?

Thanks

PS: my ATA is an OBi100
by maximebeauvais
09/16/2016
Forum: Community Support
Topic: freephoneline fee
Replies: 5
Views: 6083

Re: freephoneline fee

911 = $35+tax....only if you use it? Right?
by maximebeauvais
09/16/2016
Forum: Community Support
Topic: freephoneline fee
Replies: 5
Views: 6083

Re: freephoneline fee

sorry but I tought it was the same, I taught fongo was juste the name of the compagny.....anyway, I guess that what it is good for me is that freephoneline has no monthly fee
by maximebeauvais
09/16/2016
Forum: Community Support
Topic: freephoneline fee
Replies: 5
Views: 6083

freephoneline fee

I'm with freephoneline for more then 2 years now.

I paid 50$ for the key, 25$ for the transfert of #, and 39$ for ATA

Now, I saw on the front page that the fee are 79$ for the key, 25$ for transfert of # and 4.95 monthly fee

What is this monthly fee about????

I don’t pay that.
by maximebeauvais
09/15/2016
Forum: Support Technique Français
Topic: I can't hear the voices caller from incoming
Replies: 1
Views: 6205

Re: I can't hear the voices caller from incoming

je pensais que c'était le support en Français ;)
by maximebeauvais
06/30/2016
Forum: Support Technique Français
Topic: Appels 911
Replies: 4
Views: 9303

Re: Appels 911

Est-ce que que les personnes parlent français ou en anglais lorsque l'on fait 9-1-1 avec FPL?

Je pose la question car mes enfants parlent seulement Français.

De plus, j'ai lu qu'il se peut que tu dois confirmer ton adresse et qu'il y est un délais ou des transferts de telephone????
by maximebeauvais
02/10/2016
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 852817

Re: can't hear other side voice when make call or receive ca

Just for the record and maybe it could help other people. I have this problem 2 days ago. I was able to call but I could not hear the other side. However, they were able to hear me. I just did a shut down of my ATA for 30 sec and power up and that's it, work fine. PS: someone know why is this happen...
by maximebeauvais
01/27/2016
Forum: Community Support
Topic: Outbound Call Issue with Bell Home Hub 2000
Replies: 2
Views: 3636

Re: Outbound Call Issue with Bell Home Hub 2000

I used to be with videotron.

I did the switch to bell around 4 months ago.

They give me the Hub2000.

So what I did:
Unplug my ATA, remove my old router and plug my ATA to one port of the new Hub2000.

Work A1.

Good luck
by maximebeauvais
11/03/2015
Forum: Community Support
Topic: Call Waiting --> Call Display
Replies: 8
Views: 7708

Re: Music during flash/call-waiting

I realized today that the non-active caller when activating call-waiting/flash hears music (kind of like a latin fever feel LOL). The music DOES NOT play when I activate hold (and that's fine). I never set this up. Is this something we can change to a simple tone-beep to let them know we're still t...
by maximebeauvais
10/30/2015
Forum: Community Support
Topic: Nothing out or in
Replies: 5
Views: 4789

Re: Nothing out or in

I just tested voip.freephoneline.ca; it seems to be working. Check to be sure your device is configured as per the official guide: http://forum.fongo.com/viewtopic.php?f=15&t=16090 . In particular, make sure your RegistrationPeriod is set to 3600. If the problem returns, try to change your X_Us...
by maximebeauvais
10/30/2015
Forum: Community Support
Topic: Nothing out or in
Replies: 5
Views: 4789

Re: Nothing out or in

Ok, I did chance voip.freephoneline.ca to voip2.freephoneline.ca in my ATA and everything is fine.

Could someone confirm that there was a problem with voip.freephoneline.ca
by maximebeauvais
10/30/2015
Forum: Community Support
Topic: Nothing out or in
Replies: 5
Views: 4789

Re: Nothing out or in

from my ATA: Parameter Name Value Status Register Failed: No Response From Server (server=208.65.240.44:5060; retry in 19s) is that normal? ************** from my freephoneline.ca setup: ÉTAT DE VOTRE PROTOCOLE D’OUVERTURE DE SESSION (SIP) Protocole d’ouverture de session (SIP): disconnected is that...
by maximebeauvais
10/30/2015
Forum: Community Support
Topic: Nothing out or in
Replies: 5
Views: 4789

Nothing out or in

I have a problem
If I call I could not get anything
If they call me they go directly to voice mail
I have done a reboot of everything
Help
by maximebeauvais
10/20/2015
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 852817

Re: When people call, no ring on their side but.....

On my side, I heard the ring and I could answer and talk with them. First time it does that. Thanks for your help Hi, What is the model of your ATA device and of your wireless router? Who is your Internet Provider (ISP)? let me know. regards, just take a look under my username, everything is there :o
by maximebeauvais
10/18/2015
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 852817

When people call, no ring on their side but.....

On my side, I heard the ring and I could answer and talk with them.

First time it does that.

Thanks for your help
by maximebeauvais
10/09/2015
Forum: Community Support
Topic: FPL for over 1 year now
Replies: 0
Views: 2637

FPL for over 1 year now

Over a year now with FPL. During the first month or two, I had to do some testing and setup. When I was able to get the good setup, I never really had any issue. At one point, the line was acting weird (not able to call or received call) and I just turned off my ATA and everything was fine after tha...
by maximebeauvais
08/20/2015
Forum: Community Support
Topic: FPL with Teksavvy ?
Replies: 3
Views: 4301

FPL with Teksavvy ?

Right now, I'm with videotron and I plan to change my internet provider with Teksavvy. I will like to know if I will have to change my FPL setup or if I will have some problem with Teksavvy? thanks PS: teksavvy will give me the Thompson dc475 (same as videotron) and I will continue to use my router ...
by maximebeauvais
06/25/2015
Forum: Community Support
Topic: If I change internet provider.....
Replies: 2
Views: 3210

If I change internet provider.....

Hi,
right now, I'm with videotron. My FPL is working great (almost 1 year now)
I will like to change from videotron to bell.
Do I need to change my ATA setup or do something or I will not have to change anything.
thanks
by maximebeauvais
12/23/2014
Forum: Community Support
Topic: dd wrt setup with FPL
Replies: 8
Views: 7464

Re: dd wrt setup with FPL

As of today, I have been with FPL for 3 months.

I had some issue at the begining but now everything is working fine :)

Thanks a lot for all your support
by maximebeauvais
12/12/2014
Forum: Community Support
Topic: How do i check if my number can be ported?
Replies: 8
Views: 10145

Re: How do i check if my number can be ported?

I understand that keeping your # is a must.

However, if you can't keep it or port it, then think about all the money that you will save if you change your phone number.

I have done the move with FPL for maybe 3 months and no more $$ need to be sent to videotron :)
by maximebeauvais
12/11/2014
Forum: Community Support
Topic: dd wrt setup with FPL
Replies: 8
Views: 7464

Re: dd wrt setup with FPL

So far, with the upgrade of DDWRT on Sunday, everything is fine. No more problem. We have done and receive probably 20-30 calls.

I hope that wit the new software, that it was the permanent fix for my problem ;)
by maximebeauvais
12/08/2014
Forum: Community Support
Topic: dd wrt setup with FPL
Replies: 8
Views: 7464

Re: dd wrt setup with FPL

On the DD WRT setup, there are a check box to enable to disable QoS. I have check the box to enable. This by itself will not do anything. You also need to configure the uplink and downlink speeds of your internet connection, minus 20%. Then you need to assign your OBi's MAC address high priority. o...
by maximebeauvais
12/08/2014
Forum: Community Support
Topic: dd wrt setup with FPL
Replies: 8
Views: 7464

Re: dd wrt setup with FPL

Thanks for all your reply. My router is Dlink DIR 615.....now with DD WRT upgrade My ATA: OBi100 Internet connection: Fibe 30/10 My initial problem was that every couple of time, people could not hear me when they were calling. They had to call back and it was working. So yesterday, I upgrade my rou...
by maximebeauvais
12/07/2014
Forum: Community Support
Topic: dd wrt setup with FPL
Replies: 8
Views: 7464

dd wrt setup with FPL

Ok, i have upgrade my dlink dir615 to dd wrt. so far, the internet work....wireless work....and look like the port 5060 is alreay open by default???? I have try to call and received call and it looks like it is working so far. is there anything I will do special in the dd wrt setup? like enable or d...
by maximebeauvais
12/06/2014
Forum: Community Support
Topic: they hear me but i could not hear them
Replies: 16
Views: 13915

Re: they hear me but i could not hear them

ok, i still had some problem during this week.

i will spend the day later to upgrade my router with DD-WRT.

if it is not working, then I will try to get a new stable router that work best with voip