Search found 6 matches

by michaellanfield
09/26/2015
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 730071

Re: Calls Dropped After Only 30-32 sec of use

I have the same problem. Outgoing calls drop after 32 seconds. Desktop App, Freephoneline version: 3.2.7.0, Windows 10 Turned off both Windows Firewall and the one on my router, problem still exists. Any suggestions on how to fix? Hi there, Please follow the steps below to resolve this issue perman...
by michaellanfield
09/22/2015
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 730071

Re: service down or just me :)?

Yes I tried it in several wifi locations with no issues. So I am thinking it has something to do with my new router/modem settings.

Update: Actually it works longer than 30 sec. if someone calls me, but not when I call out.
by michaellanfield
09/22/2015
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 730071

Re: Calls Dropped After Only 30-32 sec of use

Hi, This will happen if you use version Desktop app version 3.2.6.0 Upgrading to 3.2.7.0 will resolve this issue. Best regards, I have downloaded the latest version 3.2.7.0 and still happens. I redownloaded + reinstalled and still the issue. Someone said it could be that I need to disable SIP-ALG o...
by michaellanfield
09/22/2015
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 730071

Calls Dropped After Only 30-32 sec of use

When I use the latest freephoneline.ca software on my mac osx 10.10.5 calls cut off after around 30 to 32 seconds long. My router/modem is cisco dpc3848 and the internet company said it was not a problem with SIP-ALG because the router does not have this feature. Someone else told me to put my route...
by michaellanfield
12/24/2014
Forum: Community Support
Topic: Other side cannot hear well (broken up)
Replies: 7
Views: 6623

Re: Other side cannot hear well (broken up)

I have same problem sometimes, but people can hear me fine when I talk through Skype.
by michaellanfield
12/24/2014
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 730071

Can't input numbers

I have a e issues with my freephoneline on my computer. I have version 3.2.7 - Sometimes people can not call me - When I call certain numbers the person on the other end can not hear me - When I call any number that has options where you have to press a number, pressing the number does not work than...