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Thanks for all the suggestions. In the end, I put the Hitron CGN3ACR in bridge mode, dusted off the old router and plugged it in. All problems are now resolved.

Short story: putting the ATA in the DMZ is the final thing that resolved the problem. I have opened a support ticket to see if there's a configuration step I'm missing where I don't have to expose the ATA in the DMZ. Long Story below (also have submitted this as a support ticket): I’m a new freephon...

Hi, This is what finally helped me. Thanks a lot. I'll post my whole story later but after trouble shooting for days and even convincing rogers to disable SIP ALG on my router, this is what actually solved my one way audio problem where the other person could hear me but I couldn't hear them. Also I...