Fongo Community Forums

Fongo support e-mailed me back this morning:

"Hi. We apologize, there is currently an outage. Thank you for your patience."

My phone has been working fine since yesterday afternoon, so perhaps it's resolved now.

Danp wrote:Thanks. And yes I've provided the number and carrier that we dialed... FIDO.

Interesting... the last number I dialled right before the issue started was a landline (local car dealership).

By coincidence, I just hit the 3 hour mark. And my phone seems to be working again. I dialled out from my FPL line 3-4 times (to my cell phone as a test) and it worked each time. Tried dialing in, and it worked fine too. Also, when I call my FPL number, it is now going to voicemail again. So at lea...

Do we need to unplug our ATAs, or does it just reset itself on the server-side after 3 hours? BYE isn't being received somewhere, so the call can't disconnect properly until the 3 hour time limit is reached. Unplugging your ATA won't help. By coincidence, I just hit the 3 hour mark. And my phone se...

Liptonbrisk wrote:Okay, so the maximum call limit is 3 hours. At some point, those open channels will disconnect.

The problem is figuring out which carrier is involved in the problem.

Do we need to unplug our ATAs, or does it just reset itself on the server-side after 3 hours?

For those experiencing problems, submit a ticket if the problem persists: https://support.fongo.com/hc/en-us/requests/new Make sure you provide your account phone numbers. Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if...

The error means that the maximum number of channels is being used, which is 2 with Freephoneline per account. I have no idea why FPL believes you have two concurrent calls in use. Yes, very weird... I still think they have something going on with their end... Doesn't make sense that even if I was u...

I use voip4 for the server (due to previous connection issues from a few years ago). Nothing suspicious on my logs. Another suspicious thing was that someone told me they left me a voicemail around 11 AM, but nothing arrived in my email (like usual) and when I logged into the FPL portal, it didn't s...

Also, just to update, I have completely unplugged my Obihai from the wall, but when I dial my number from my cell phone, it is not going to voicemail anymore. Just says the number is not available.

Hello, I noticed that as of a few minutes ago (approx. noon MT), I am no longer able to dial out or receive calls on my FPL line (via Obihai 200). I had previously called someone (outbound) about 5 minutes prior and it worked fine. When I try to dial out, it says "you've reached the limit for t...

Tried doing another full reset of my entire system... Unplugged modem, Google Wifi, and the Obi. Turned them on one at a time, starting with the modem, not turning on the next device until the first had fully booted up. Still no luck with incoming calls on voip.freephoneline.ca... I tried to go thro...

voip.freephoneline.ca is still working fine. The purpose of voip4.freephoneline.ca:6060 is to bypass buggy SIP ALG features in routers, hubs, and gateways. If there’s a hidden SIP ALG feature in your Telus gateway with no way for you to disable it, or if it’s not in bridge mode (or if it’s bridge m...

Didn’t have a chance to check my Telus router last night, but I can confirm that incoming calls continued to work properly all day yesterday using the voip4 server. Will try to double check my Telus router tonight.

It’s still working a few hours later now on voip4. I am wondering if at some point recently Telus pushed out an update to their modems that reset things back to default. I will dig in further on that but for now it seems voip4 has made incoming calls work again. Thanks for your help Liptonbrisk.

Thanks. I will play around a bit more tonight with some of your suggestions. Like you said, worst case I will just stick with the voip4 server. Perhaps that solution will also work for the person whose thread I appear to have hijacked! As always, thanks for your help.

At the moment, I am using to Telus Fibre internet (since Dec 2018) I hope you have whatever they gave you running in bridge mode so that you're bypassing the router portion of the device they gave you. Or do PPPoE login using your router, and have your ATA connected to it. Doing PPPoE login using y...

Here is the output from voip.freephoneline.ca: |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|-----...

With respect to potential Telus issues to voip.freephoneline.ca, try using WinMTR: https://winmtr.en.uptodown.com/windows. Test to voip.freephoneline.ca when the problem occurs. If you see bad jitter (large fluctuations between each successive ping), then that could be indicative of a larger issue....

Again, I have no idea why this is happening since I have not changed my ISP recently, using the same router and ATA with no recent changes to any settings. NAT corruption in routers and UDP timeout issues can occur without consumers doing anything. I'll test with voip.freephoneline.ca for the next ...

First thing I checked was my SIP settings page on freephoneline.ca. It showed that I was Connected and that the device was my obi200 (I have never tried to connect another device to my account at any time). I have been using the same router for about 18 months (Google Wifi). At the moment, I am usin...

I am having a very similar issue which appears to have just started this weekend. I have been using FPL through an obi200 since April 2016 with no issues. Wondering if there is something server-side going on here? Been playing around with my settings for an hour and haven't been able to find a resol...

I setup my Obi200 last week with FPL on SP1 and GV on SP2 for outgoing calls only (default is for outgoing on SP1 unless I dial **2). I haven't ported my number from Shaw yet, so right now I have my Shaw number auto forwarding to the FPL number. Everything seems to be working very nicely both for in...