Search found 13 matches

by AlexO
10/04/2022
Forum: Community Support
Topic: Uh Oh! Please check your network connection and try again
Replies: 46
Views: 32284

Re: Android App is not working properly

If your provider blocks the SIP protocol, there is nothing Fongo can do about it.
Using a VPN (or equivalent) seems to be the only workaround.
by AlexO
11/16/2021
Forum: Community Support
Topic: Android App is not working properly
Replies: 12
Views: 16500

Re: Android App is not working properly

Turned out the providers block the SIP protocol. Installing a free VPN app solved the problem. Just for reference, I did some research and found three reputable VPN providers that also offer free plans with decent (or no) data caps: - Hide.me - WindScribe - Proton VPN All three support split channel...
by AlexO
11/14/2021
Forum: Community Support
Topic: Android App is not working properly
Replies: 12
Views: 16500

Re: Android App is not working properly

Now even logging in doesn't work! Here's my submitted ticket: I cannot use Fongo on my Android phone while travelling in Israel. Notification says "Authenticated" for a while, then changes to "Authentication failed". This happens both on WiFi and on cellular data (with a data-ena...
by AlexO
11/14/2021
Forum: Community Support
Topic: Android App is not working properly
Replies: 12
Views: 16500

Re: Android App is not working properly

I am having the same issue while travelling out of the country, both using data and WiFi.
by AlexO
07/26/2020
Forum: Community Support
Topic: Authenticating on WiFi, not on mobile data
Replies: 3
Views: 5212

Re: Authenticating on WiFi, not on mobile data

No, I would have posted otherwise.

Please let me know if you get it resolved.
by AlexO
03/01/2020
Forum: Community Support
Topic: Authenticating on WiFi, not on mobile data
Replies: 3
Views: 5212

Authenticating on WiFi, not on mobile data

I am traveling abroad, using Fongo for calls to and from Canada.

The problem is that while Fongo works fine over WiFi, it refuses to authenticate over cellular data.

Please advise.
by AlexO
08/02/2017
Forum: Community Support
Topic: duplicate contact numbers
Replies: 0
Views: 3410

duplicate contact numbers

I have a contact with a number set up as (xxx) yyy-zzzz
When I try to call them on the built-in Android dialer, this is the number that I see.
When I try to call them on Fongo, I see two numbers: one as above and the other one as xxxyyyzzz (no brackets or spaces).

Why the duplication?
by AlexO
08/02/2017
Forum: Community Support
Topic: Same phone number on 2 devices
Replies: 4
Views: 6410

Re: Same phone number on 2 devices

Jake wrote:What you can do is set up another account on the other device, then in your setting make the main number ring simultaneously on both numbers.
How do you do that?
by AlexO
05/25/2017
Forum: Community Support
Topic: Dropped calls
Replies: 0
Views: 3494

Dropped calls

My calls get disconnected almost every time, sometimes after 10 minutes, sometimes after just a couple.
This is really annoying since I have no cellular reception in the office and rely on Fongo and Wifi.

Please advise.
by AlexO
01/25/2017
Forum: Community Support
Topic: Settings are ignored
Replies: 0
Views: 3545

Settings are ignored

Hello,

Recently some of my settings started to be ignored. In particular:
1. "unknown" calls are forwarded directly to voicemail even though the setting is turned off.
2. Number of rings until sending to voicemail is set to 4, but the phone rings something like 10 times before forwarding.
by AlexO
05/10/2016
Forum: Community Support
Topic: Some callers go directly to voicemail
Replies: 3
Views: 4755

Some callers go directly to voicemail

Hello, I am using fongo as a backup, forwarding calls from my main number when I don't have signal but there's WiFi. This is done using conditional forwarding (forward when not available) on my provider. It usually works fairly well, but there are some callers who are always directed to the fongo vo...