Search found 15 matches

by albeause
04/15/2020
Forum: Community Support
Topic: *67 Anonymous call/CID Block Serv fast busy/15 minute drop
Replies: 50
Views: 49453

Re: *67 Anonymous call/CID Block Serv fast busy/15 minute dr

Hi ! I submit a ticket and provided syslogs and a few days later they close the ticket without any comment. I replied that the issue was still present, The next day i got an automated email message: "We have received your Freephoneline support request. Please note that we do not provide free su...
by albeause
04/11/2020
Forum: Community Support
Topic: *67 Anonymous call/CID Block Serv fast busy/15 minute drop
Replies: 50
Views: 49453

Re: Calls are mute after 15 minutes

Hi ! To answer your question,, yes it drops in 15 mins every single time, when the *67 is activated. I tried FPL to Bell lan line, FPL to cellphone Videotron and FPL to Bell Mobility. All three does the same result after 15mins mark,, the call dropped. I did capture syslogs, with spa2102 set in full...
by albeause
04/09/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21366

Re: Voicemail not working

Today April 9,, did some test message deposit, (using proxy voip.freephoneline.ca) and MWI came within 10 mins. Even the MWI clear is around the same time.
by albeause
04/09/2020
Forum: Community Support
Topic: *67 Anonymous call/CID Block Serv fast busy/15 minute drop
Replies: 50
Views: 49453

Re: Calls are mute after 15 minutes

Hi ! On my side i think i found the issue. The problem seems to occurs when *67 is activated,, meaning when calling from FPL and not showing the CallerID on the other end. When *67 is activated from FPL to call my cellphone, the call is dropped in 15 mins. When *68 is activated (showing CallerID), a...
by albeause
04/08/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21366

Re: Voicemail not working

I left message 16:26pm and another one 19:03pm,, and finally message waiting tone came around 20:20pm, so my spa2102 was still on voip.freephoneline.ca. So it works but with long delay for notifications.
by albeause
04/08/2020
Forum: Community Support
Topic: *67 Anonymous call/CID Block Serv fast busy/15 minute drop
Replies: 50
Views: 49453

SPA/PAP *67 Anonymous call 15 minute disconnect

I have the same issue even with using voip4.freephoneline.ca:6060, as i didn't find the option SIP-ALG on my router (Helix- FI gateway CGM414X). Reboot has been done in sequence, no luck. It does the same with voip.freephoneline.ca, drops after 15 mins. So calling FPL to FPL ,, works after 15mins. C...
by albeause
04/08/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21366

Re: Voicemail not working

Hi !
I was on voip2.freephoneline.ca and voip4.freephoneline.ca and both worked and came on within 10mins. I changed on one of my spa2102 with voip.freephoneline.ca and MWI didn't came. How come the problem is only on one proxy ?
by albeause
04/07/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21366

Re: Voicemail not working

Looks like the MWI issue has been fixed as its working fine on both my FPL.
by albeause
02/02/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21366

Re: Voicemail not working

Hi ! Since the upgrade, i remarked on my call display i got many people that called to my main FFL and no message waiting. I accessed my mailbox (*98) and i had only one message. I found that the prompts was now in english as i set my mailbox in french in the beginning of my subscription. I called m...
by albeause
12/30/2016
Forum: Community Support
Topic: Voice mail alert
Replies: 2
Views: 4293

Re: Voice mail alert

Looks like it has been fixed dec 30th 2:30pm. My both Sip FFL and my fongo mobile notification works fine. Please test and post your result. Thank you.
by albeause
12/30/2016
Forum: Community Support
Topic: Freephoneline Message Waiting Indicator problem
Replies: 5
Views: 6257

Re: Freephoneline Message Waiting Indicator problem

Looks like it has been fixed dec 30th 2:30pm. My both Sip FFL and my fongo mobile notification works fine. Please test and post your result. Thank you.
by albeause
12/30/2016
Forum: Community Support
Topic: Message Waiting Indicator/Tone does not work since 23 Dec
Replies: 1
Views: 2868

Re: Message Waiting Indicator/Tone does not work since 23 De

UPDATE - as of Dec 30th 2:30 pm, MWI/MWT start working for my both SIP FFL and also fongo mobile notification. It takes 7 to 10 mins to gets the notification On or Off which is Ok. Thank you.
by albeause
12/28/2016
Forum: Community Support
Topic: Freephoneline Message Waiting Indicator problem
Replies: 5
Views: 6257

Re: Freephoneline Message Waiting Indicator problem

Hi Liptonbrisk !

I encounter the same behavior since Dec 23th (FFL server problem). MWI/MTW stopped working on my both SPA2102 and my fongo app on my Iphone. The notification doesn't show up so you won't know that you have new messages.
by albeause
12/28/2016
Forum: Community Support
Topic: Freephoneline Message Waiting Indicator problem
Replies: 5
Views: 6257

Re: Freephoneline Message Waiting Indicator problem

Hi Liptonbrisk !

I reported the same issue on the 24th, i found that MWI/MWT stopped working since the server issue on the 23th. I have 2 spa2102 and fongo app on Iphone and the MWI/MWT didn't worked since,
by albeause
12/28/2016
Forum: Community Support
Topic: Message Waiting Indicator/Tone does not work since 23 Dec
Replies: 1
Views: 2868

Message Waiting Indicator/Tone does not work since 23 Dec

Hi freephoneline support ! I found that since Dec 23 (since server issue occurred in that period ) the MWI/MWT does not work anymore. I have 2 SIP FFL device that does the same behavior and one fongo app on an iphone and the notification does not appear even after 30 minutes of a message deposit. Am...