Fongo Community Forums

Hi...either I am confused or the customer service rep I spoke with today is confused. Here's what happened.... Last year I bought the "full meal deal" DSL home internet service, ATA, config file, modem, number ported etc...the whole nine yards. Last week I cancelled the DSL home service, b...

Hi, this morning I received an email invoice from Fongo for the purchase of $5 world credits....I did not order this. How do I go about contacting someone to have this reversed?

I've been experiencing random "red flashing light" on my HT 286. When I see this, there is no dial tone on the line. I've been PM'ing with Fongo Mike about this and just for fun I called customer service. I've been reading on here about how friendly and helpful the CS reps are, however I w...

Hi there, my Dlink DIR-625 has a QOS engine, but I have no idea where to start to prioritize my VOIP.

Any suggestions would be appreciated...the ip of the Grandstream is 192.168.0.198, I don't know which ports to specify or ip range etc.

Thanks in advance

Was there a bump at the server end around 9PM last night?

My wife was making a call, the service failed and took a few minutes to come back, and when it did, there were 3 messages that were about 10 days old in my VM.

Just curious.

I had the message waiting problem as well with this unit. Got a second one...same problem. I ended up sending it back and getting a seperate modem and ATA, now it works perfectly.

Same with me...it seems the ATA was not adjusting for daylight savings time...so I manually changed the time from 5 hours to 4 hours (eastern) and de-selected the option to automatically adjust the time.

I still have no audible message waiting. I have tried the reboot, checked settings in Thomson ATA etc, messaged tech support and PM'ed FPL-Steve, and haven't heard anything back. This feature has never worked for me.

Still not working for me...4 messages in my inbox with no audible indication.

I will throw in a "me too" for not having the fast dial tone...never did.

I am using a Freephoneline configured Thomson 784

Interesting...think another call to tech support is in order.

Can one of the freephoneline mods jump in here with an opinion?

Update...I called tech support, and they were not aware of any setting in the Thomson 784 that would cause the static / tone I am experiencing. So far, I have tried different phones (corded and cordless), disabled wireless in modem, plugged the phone / modem / phone and modem into different plugs. I...

It's the same with corded or cordless.

I'm not sure where to start looking in the settings of the router / modem / ATA combo.

Tried the #, didn't work.

Perhaps a call to technical support is in order.

More of a question than a problem report... I have ported my home number to Freephoneline, bought the Thomson 784 router/ATA, and 2 things I have noticed: - slight high pitched tone / static which did not exist before on regular phone line - when making a call, press Talk on Panasonic cordless, dial...

I just wanted you to know that my new service has been set up and is working perfectly, ahead of schedule. First, the modem showed up in 2 days, and number porting from Yak went very quickly...around 8 or 9 days rather than the advertised 2-3 weeks. The Bell showed up on time to install the dry loop...

Tried turning off the UPnP...same result.

My home phone number has not yet been ported, so I had not hooked a phone up to the unit yet, so I did...same result.

Again I'm no expert, but there should be no reason why this should be happening with wired connections.

I haven't had my number ported yet, so the stuttering is on the audio / video. Everything is hooked into the router, the O Play media player accesses the movies etc from the hard drive in the network attached storage, but the throughput does not seem to be able to keep up like the old Dlink router d...

The audio / video is on a Dlink DNS-323 network storage...connected to the Thomson 784 with a CAT 5 cable. Same setup as before, but now I have pausing / stuttering.

I'd also vote for local St. John's and / or free long distance to St. John's.

Thanks

Hey, I'm brand new here and have come up with a problem with my new Thomson 784. My old setup was Speedtouch modem into a Dlink DIR-625. Attached was my computer, DNS-323 NAS, and an Asus O Play media player. Hooking the same items up to the new Thomson 784, everything connects ok, but while playing...