Search found 30 matches

by vq1
10/02/2015
Forum: Community Support
Topic: World Credits Auto Recharge not working
Replies: 1
Views: 2610

Re: World Credits Auto Recharge not working

I am having this exact same problem, does anyone know why auto-recharge isn't working?

If I go to purchase, I can see all my credit card details are indeed saved EXCEPT for my card's CVV code. Could this be why it isn't working?


VQ
by vq1
04/18/2015
Forum: Community Support
Topic: How to change *98 voicemail from French to English
Replies: 2
Views: 5829

[RESOLVED]. Re: How to change *98 voicemail from French to E

Aha.. That did it, thank you!

On Freephoneline.ca I had to click on SETTINGS off the MAIN ADMIN tab and from there, VOICEMAIL SETTINGS indeed somehow listed "Preferred Language" as French. Set to English and it's all good.

VQ
by vq1
04/18/2015
Forum: Community Support
Topic: This call if not covered by your tariff plan
Replies: 3
Views: 3792

Re: This call if not covered by your tariff plan

Hmmm. Good point. Big miss on my part. I seem to now get a slow busy signal. This might be an issue with the other party being on the line .... But then again, I am not seeing the number in my FPL call log (even the 4 cent connection fee). Not sure if this is normal?
by vq1
04/18/2015
Forum: Community Support
Topic: One-way audio only on FIRST call after being idle
Replies: 4
Views: 4025

Re: One-way audio only on FIRST call after being idle

Ah, noted. Thank you.

Incidentally, did I read you correctly in another thread. Does "voip3.freephoneline.ca" exist? Something about NAT working on this one. Can I try using that server, despite it not being in the config instructions?


VQ
by vq1
04/18/2015
Forum: Community Support
Topic: This call if not covered by your tariff plan
Replies: 3
Views: 3792

This call if not covered by your tariff plan

My dial plan is set up as follows: (911S0|<311:5148720311>S0|<411:18005551212>S0|<511:18883550511>S0|<811:18003613977>S0|x11S0|*xxS0|[2-9]xxxxxxxxxS0|1xxxxxxxxxxS0|011xxxxxxxxxxxx.|1900x.!|1976x.!) I am trying to call London, England, and as soon as I call "011 44..." I get interrupted wit...
by vq1
04/18/2015
Forum: Community Support
Topic: One-way audio only on FIRST call after being idle
Replies: 4
Views: 4025

Re: One-way audio only on FIRST call after being idle

Yes, it's the VOIP user who cannot hear the POTS user. So the VOIP user has just gotten into the habit of saying "I cannot hear you, please call me back and I will hear you fine". So it is strange that it always seems to work fine on the second call as if something on that first call is &q...
by vq1
04/18/2015
Forum: Community Support
Topic: How to change *98 voicemail from French to English
Replies: 2
Views: 5829

How to change *98 voicemail from French to English

When I used to dial *98' the voicemail prompts were all in English and all of a sudden, they are now in French. I could have sworn I checked ALL the personal menu options , but cannot seem to find it.

Anyone?


VQ
by vq1
04/18/2015
Forum: Community Support
Topic: One-way audio only on FIRST call after being idle
Replies: 4
Views: 4025

One-way audio only on FIRST call after being idle

For some reason, a FPL device I am working on only seems to get one-way audio, but only for the FIRST call after some kind of an idle timeout. The FPL user can be heard fine when calling it, but the caller cannot hear the FPL user. If you hang up and call the FPL user right back, it works perfectly....
by vq1
04/04/2015
Forum: Community Support
Topic: [RESOLVED] No Ringing Tone, and FPL phone hears nothing
Replies: 3
Views: 3998

Re: [RESOLVED] No Ringing Tone, and FPL phone hears nothing

Mango, thank you!! I TOTALLY missed this part of the post: To prevent one-way or no audio with the new FPL switches, set the following on the SIP tab: Handle VIA received: yes Handle VIA rport: yes Substitute VIA Addr: yes This completely solved my problem, INSTANTLY. Thank you!!! P.S.: Can we add t...
by vq1
04/04/2015
Forum: Community Support
Topic: [RESOLVED] No Ringing Tone, and FPL phone hears nothing
Replies: 3
Views: 3998

[RESOLVED] No Ringing Tone, and FPL phone hears nothing

I have tried registering my FPL VOIP ATA (Linksys PAP2T) on all three of these servers: - voip.freephoneline.ca - voip2.freephoneline.ca - voip4.freephoneline.ca:6060 I am fairly technical ... I had this working inside one household, and I moved the ATA to another home, and on a different model rout...
by vq1
10/19/2013
Forum: Community Support
Topic: FREEPHONE LINE DOWN
Replies: 72
Views: 42251

Re: FREEPHONE LINE DOWN

Looks like there is an outage ... calls from the PSTN are not ringing into FPL numbers. The FPL number can call out, however, just fine.

http://status.fongo.com/


VQ
by vq1
07/31/2013
Forum: Community Support
Topic: private call
Replies: 6
Views: 4836

Re: private call

I had a look around, and do you have the "Select Services" menu? From what I have read the ones from US/Can don't seem to have it. Anyway digging through this (http://www.dslreports.com/forum/r27329480-Solved-What-s-up-with-crippled-Gigaset-C610H-US-CAN-) thread, if you don't have it they...
by vq1
07/31/2013
Forum: Community Support
Topic: Message-waiting indicator blinking like crazy
Replies: 13
Views: 8214

Re: Message-waiting indicator blinking like crazy

k_sign@hotmail.com wrote:problem has been solved thanks.
Tech support gave me specific setup for my ATA, working good now.
satisfied customer :)
Can you share what the solution was?


VQ
by vq1
07/30/2013
Forum: Community Support
Topic: private call
Replies: 6
Views: 4836

Re: private call

Hi, I'm using Siemens Gigaset C610A IP : http://www.gigaset.com/en_US/shop/gigaset-c610a-ip.html This is nice phone with lots of features, but no such setting - "Block CID Serv". Any suggestion please , Thanks. I took a read through some of the documentation on this phone, and it appears ...
by vq1
07/28/2013
Forum: Suggestions & Feedback
Topic: Does Fongo/FPL provide Fax service?
Replies: 4
Views: 7469

Re: Does Fongo/FPL provide Fax service?

Hi,

Can you please post the Link to the "Fax of Faxing" article? I cannot seem to locate it with search.


VQ
by vq1
07/28/2013
Forum: Community Support
Topic: No income call for 2 months
Replies: 2
Views: 2684

Re: No income call for 2 months

What SIP Device are you on? I had a similar problem where I had to define the Outbound Proxy as voip.freephoneline.ca, and then set "Use Outbound Proxy" to YES (on the PAP2T) to get incoming calls working again.


VQ
by vq1
07/28/2013
Forum: Community Support
Topic: no caller ID display
Replies: 4
Views: 5136

Re: no caller ID display

If you change your Proxy to voip2.freephoneline.ca, does this make any difference?


VQ
by vq1
07/28/2013
Forum: Community Support
Topic: Using Outbound Proxy
Replies: 0
Views: 2121

Using Outbound Proxy

Hello, What is the official word on whether or not we need to use an Outbound Proxy? I have a Linksys SPA2102, and was helping a friend setup FPL on a Linksys PAP2T-NA, and they were able to make outbound calls, however for incoming calls, they would hear the phone ring, and then would answer but ne...
by vq1
07/28/2013
Forum: Community Support
Topic: private call
Replies: 6
Views: 4836

Re: private call

What SIP ATA box are you using? On my SPA2102, I need to set "Block CID Serv" = YES in order to block caller ID.
by vq1
03/27/2013
Forum: Suggestions & Feedback
Topic: Best Dial Plan in Quebec on FreePhoneLine
Replies: 1
Views: 21197

Best Dial Plan in Quebec on FreePhoneLine

Hi all, This is a re-post from http://laurent.ca/2010/08/20/grandstream-ata-ultimate-dial-plan-string/, however I felt a need to share, after my wife tried to dial 811 to call Info Sante when the baby had some breathing troubles and it didn't work -- and I got in trouble. This dial plan has been inp...
by vq1
03/27/2013
Forum: Community Support
Topic: Fax Support and FreePhoneLine on Linksys SPA2101
Replies: 0
Views: 2078

Fax Support and FreePhoneLine on Linksys SPA2101

Hi all, Surprised the Forum Search function didn't turn up more threads on this. Has anyone successfully been able to get Fax Support working with a Linksys ATA (I have a SPA2101, but PAP2T config would be similar) on FreePhoneLine for both Send / Receive function? My testing with outbound fax with ...
by vq1
03/26/2013
Forum: Community Support
Topic: Outage
Replies: 12
Views: 7540

Re: Outage

8:36pm > I have changed back from voip2 to voip.freephoneline.ca, and it is registering and calls are working properly.

VQ
by vq1
03/26/2013
Forum: Community Support
Topic: Outage? Cannot Register -- All calls in and out ring BUSY
Replies: 5
Views: 5876

Re: Outage? Cannot Register -- All calls in and out ring BUS

Thanks all!

I changed to voip2.freephoneline.ca, and it worked.

(Just realized I posted in the wrong forum, Fongo instead of FPL)


VQ
by vq1
03/26/2013
Forum: Community Support
Topic: Outage? Cannot Register -- All calls in and out ring BUSY
Replies: 5
Views: 5876

Outage? Cannot Register -- All calls in and out ring BUSY

Hello, Is there an outage going on right now? All of a sudden, my Linksys SPA2102 cannot Register. I noticed this after all calls dialing out and in were ringing busy. Calls into another FPL customer are getting the same behaviour. I've verified the settings are good with the ones on the FPL website...