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Found a simple solution in the TG588 GUI menu. Toolbox > Firewall > Security Level: Standard (not changable) >Pick a task > Assign a game or application to a local network device >Game or Application > User-Defined: Device Log Cone IP Version Protocol Port Range Translate To ... Trigger Protocol Tri...

I have entered "voip4.freephoneline.ca:6060" into all 3 lines needed the address: (before they were "voip.freephoneline.ca") <proxyAddress>voip4.freephoneline.ca:6060</proxyAddress> <regAddress>voip4.freephoneline.ca:6060</regAddress> <natKeepAliveDestination>voip4.freephoneline....

1)I have a TG588V (not v2), SIP ALG is not available in the GUI menu.However, using telnet, I have access to its CLI commands. just need to go through them to find any command related to SIP ALG. It is my own modem, not Acanac's, they only support their own smartRG. Yes,bridge mode is possible, and ...

I have just got my DSL 15/1 service upgraded to Fibe 25/10 VDSL service, and a new BYOD modem a Thomson Technicolor TG588 was installed. My previously perfectly working ATA device with FreePhoneLine configuration is connected directly to one of the TG588 LAN port and it is unable to connect to FPL. ...

I have these related setting, I can make the first two lines "false". 86400....if it is in seconds, then =1440 minutes......then=24 hours <vmwiEnable> true </vmwiEnable> <vmwiSignalingEnable> true </vmwiSignalingEnable> <voicemailSubscribeInterval> 86400 </voicemailSubscribeInterval>

I will give it a try, enable both and see what will happen....to see what my phone does....specially curious to hear the "stutter" tone.
10 minutes is better than have nothing at all.
Thank you for your reply !

Are MWI and VMWI supposed to work with FPL?
If the answer is NO, I better turn them of in my configuration.
Thanks!

yes, I am happy to have service back again on both of my lines after few days of delays.
FPL users needs to follow ALL the guidelines, as it seems the rules are now strictly enforced
thank you for all the input and for help I received.

I know this post is old, but I have also a Grandstream device, and I would like to suggest few changes , maybe somebody could use: 1)Since "Prefer Primary SIP Server" is set to NO, maybe it is a good idea to add the "Failover SIP Server=voip2.freephoneline.ca I know, some may say, if ...

I am NOT really a fan of Grandstream's ugly pumkin colored, crowded & disorganized GUI web configuration pages. Here is a simple guide to use the XML file method to setup device for FPL.....only 9 parameters used, because most default settings are good. (unless you have a reason !) 1) Log into d...

I just did a server name/ip address lookup and discovered that it is a total mess: voip.freephoneline.ca 208.65.240.44 voip2.freephoneline.ca 162.213.111.22 voip3.freephoneline.ca = sip.fongo.com = voip.fongo.com = 208.85.218.148 voip4.freephoneline.ca = sip2.fongo.com = 162.213.111.21 voip5.freepho...

yes, indeed, both of my account got unblocked, up & running just an idea: maybe Fongo should restrict a login if a customer not supposed to use that server by the way: whom the voip3.freephoneline.ca server is intended for? if it is for Fongo Home Phone users only, it would be smart to rename to...

only way I can think of to get through to Fongo as a customer

there is always another way, maybe I drop by at 200.Bathurst Drive in Waterloo
however, they do not have a Visitors Parking

I'm guessing you still hear an "account blocked" message on the HT-502?

Yes, and My Account webpage..Settings.....SIP shows "disconnected" status

I have a 100% properly configured HT-502 now Maybe there was a setting issue with a previously used unlocked VDV21, not sure, don't know Fongo should state a "their reason" when they finally reply to my ticket in next few days? /weeks? /months? I am getting my cell phone service from a Rog...

I will wait few more days , than will consider a CCTS complaint. However, I have very little faith in a process, likely my account will be permanently terminated as a result. Fongo is going to use 3.3 (b) immediate action must be taken to protect the Company from network harm; as a justification for...

According to Fongo Support webpage, 1-2 business day. Since I am already at day 3, now I need to submit additional request ? .....just to be ignored for much longer ? If you have an issue with your Fongo service, always submit a support request to our support/billing team first. If we haven't resolv...

While I am waiting for my "account blocked" ticket processed, I am getting familiar with CCTS complaint process. Blocking an account and stopping a service is clearly counts as "Disconnection of Services" This is from CCTS Deposit and Disconnection Code: Article 3: Disconnection ...

CCTS does not list Freephoneline as a "Participating Service Provider", however Fongo is there and Fibernetics too. Maybe this is how they want to prevent a complaint from a FPL user ? However, as far as I know I am NOT a Fongo customer as I did not pay to them or have any of their service...

We need to look at the whole picture;-- the big brother behind Fongo , Fibernetic, and their business model. Here is a direct quote from one of the founders, John Stix: “We learned that a free customer, if marketed to correctly and had the right services and value shown to them, a certain percentage...

Also, (and I could be wrong), but I doubt FPL tickets are given precedence over tickets from other customers. I suspect Fongo Home Phone customer tickets are answered before FPL tickets, for example. I am afraid, I think that you are correct, FPL customers are likely at the bottom of the support ba...

--I am not talking about Rogers.....the mentioned 2 guys are Rogers mobile service RESELLERS....they attract customers with slightly lower price plans and less than an hour reply of customer service. --500k customer in 2015, how many still remained in 2023 ?....lots of people do not have home phones...

I have a mobile phone account with a company of 2 people....Rogers resellers....customer service 9 am to 9 pm...they always answer a phone within minutes, never even an hour.... .that is what I would call an " immediate response" 2 days+ and maybe waiting for up to a week for a "degra...

About #4
I was just considering technical setting issues, not any other human behavior.
Than we can add non-residential (commercial/business) use too.

It seems like that more & more FPL users are having issues in these days with a sudden "This account is blocked" voice message on their phone and probably wondering why is that happened! Would be nice if at least Fongo would send a 1 week final notice to an account holder email, warnin...