Fongo Community Forums

After logging into freephoneline.ca accessing configuration tabs such as Voicemail results in a Error. All tabs are failing except Account Settings.

Whenever we take the phone off hook (picked it up to make a call) the dial tone is not present. Hanging up and then picking up again results in a dial-tone and everything behaves as expected. We have also recently experienced that when the phone ring, we pick it up, no one is on the line, caller can...

Whenever we take the phone off hook (picked it up to make a call) the dial tone is not present. Hanging up and then picking up again results in a dial-tone and everything behaves as expected. We have also recently experienced that when the phone ring, we pick it up, no one is on the line. More inter...

To repeat another user as I have the same issue:

I'm down as well. When I dial out I get an immediate busy signal. When I check voicemail it tells me "That account number does not exist".

Milton, Ontario

Factory Reset of Linksys PAP2 ATA fixed the issue.

I have the same issue. I have two accounts. One account started Nov 13 and the other this evening, Nov 15. As well, all inbound calls go straight to Voicemail. I tried turning off call forwarding. As for voicemail I have the setting established to forward to email and delete original message on fpl....

I had the same issue and I find it interesting you reference Milton as that's the source of the number that is causing a problem: 905 453-xxxx. They used to receive the the warning you mentioned. After a call into Tech Support and the 'account was reset' the issue changed. It's still an issue BUT no...

Appreciate the suggestions. All tried. Brand new laptop...nice and clean...same issues. - Does this happen on a different web browser? (Chrome, IE, Firefox, Opera, etc...) [Response] - Chrome, IE, Firefox - Does this happen on a different computer? [Response] - yup - Do you have add-ins/plugins/exte...

It's been about 4 months now since I contacted support on this issue. I'd say support has been told about the issue at least 6 times now - I call every couple of weeks and bring up the issue again. Just curious if anyone else is experiencing the same problem and maybe this might prompt further inves...

Preferred Codec = G711U
DTMF Tx Method = INBAND

Would you have an idea of why this would work?

Nope, that didn't fix it.

But this did...

Preferred Codec = G711U
DTMF Tx Method = INBAND

Using a Linksys PAP2. DTMF (Touch Tones) TX Method = Auto does not work. However, if I change the setting here's what happens: 1. InBand - DTMF works on most Auto-Attendants (eg. Dial 1 for Customer Service, 2 for Technical Support). However, DTMF will not work for FPL VM options. 2. INFO - reverse ...

Problem solved...changed the DTMF TX Method to INBAND

Here is the advanced view of both screens requested by Kris.

changed the Supplementary Service Subscriptions settings per your instructions. No change...tones are still not working. Attached is your request for the Audio Configuration.

Thanks again.

Screen Shot attached. All settings are set to 'Yes'

Tones are not passing through to the destination, such as the FPL Voicemail. This is also an issue with other termination points such as my offices auto-attendant. For example, press 1 to Play VM - the entry of 1 is not recognized. Oddly, this worked just fine until we moved homes. So, there is the ...

How about a stop-gap solution - send a notification email that a new voicemail was received. Not transfer the file...simply a notification to go and check voice a new message.

www.iphoneconvert.com - although you can auto-forward to this service it sometimes fails due to the email Header configuration from FPL. But if you forward to your normal email, delete the FW: from the subject, delete all the text in the email leaving just the attachment, and then forward to your ip...

Having terribly choppy connections. Even have my linksys pap in the dmz. Is their a tuning guide? Suggestions?