Fongo Community Forums

I have been using the freephoneline for more than 2 years. I am very happy about it and had no problems until recently (for couple of months now). A lot of time, but not always, I could not hear the caller but the caller could hear me. But when caller hang up and call again, no problem. I tried to f...

Initially I just powered it down for a minutes or so. It did not work.
Then I powered it down about 20 mins as suggested. It works for me.
Thanks for the tips.

Me too. I have service this morning. But no service now. Can someone please look into it? I am in Mississauga, Ontario. Thanks.

I have bought another cell from WIND Mobile and also had the number ported from Telus. Same issue happens again - Home phone (ie Fongo) cannot call my cell. Most likely it should be porting problem. WIND said the porting process should normally take 3- 48 hours to complete. Is that true? By the way,...

The issue has been resolved. But I have no idea why. Thanks.

I would like to email to open a ticket. But I cannot find an email address for this purpose from the webpage. Can you please tell me? Thanks for your reply. You are FAR better off calling into customer service, as they will NEED to ask you some questions to properly open a ticket -- rather than 10 ...

I would like to email to open a ticket. But I cannot find an email address for this purpose from the webpage. Can you please tell me? Thanks for your reply.

I have been using fongo home phone for half a year now. No problem. But 2 days ago I have got a Galaxy Nexus from WIND mobile with phone number ported from Telus pay-as-you go, I cannot call to that new phone from fongo home phone. I have got the message from my home phone saying "5UT2. You hav...

I have tried many times. The "message waiting" never reset by itself to "yes".

It did not revert the setting to "yes" when I got a VM. I knew I have a VM just because I have got an email notification. But when I change it back to "yes", it keeps flashing again even I have removed the vm. Please help.

It works. Thanks a lot.
But should I change it back to "yes" when the light stop flashing?

I use Fongo voice mail service. It was good before. But recently the voice mail indication light of all my phones keep flashing for few days. But when I check it with *98, there is no voice mail. I login to my account and no voice mail too. Is there a way to cancel the voice mail indication light? T...

Yes my router has SIP ALG. But it is disabled. Should I enable it? What does it do anyway? Also what does port forwarding do? What situations do we need to port forward for VOIP? What ports do we forward? What are the difference? dibsmft, can you please educate me for the above? I think a lot of new...

I am using PAP2T ATA. CISCO E3000 router. DSL from Bell I did set up the QoS for the MAC address of PAP2T with high priority. I did not forward any ports cause I do not know how to. I tested the connection for few months before I port the number to Fongo. Everything was perfect. My landline has now ...

I lost my dial tone after I checked the voice mail. I checked the PAP2T and found that the registration state said "Can't connect to login server". Can someone tell me how to fix it please? thanks

My phone has an answering machine. I want to use that answering machine for voice mail rather than that from Fongo. Is it possible?

Fongo provides voice mail. My phone also has voice mail. But it seems Fongo's voice mail override that from the phone. Is there any set up I can do so that voice mail goes to my phone rather than Fongo?

So far my DSL internet has never been terminated due to the porting. Bell told me dry loop will be set within 48 hrs from my call. It should be set by now. But how do I know if the dry loop actually set up or not? Someone told me that if the DSL light from the modem flashing, that's mean it is not d...

Thanks. But does it matter if I use it anyway? Is it better, worse or no difference?

I have Bell DSLinternet and always have the DSL filter connected for the home phones. Now I have ported the Bell landline to Fongo, but I still use Bell DSL internet. Question is: Do I still need the DSL filter for the VOIP phones??

I think PainCourt is right. Here is my experience so far: I have got an email on Mar 13 from Fongo saying that my porting will be completed on Mar 14. I thought I would be in trouble because I could end up with no internet for a while. I called Bell at night on Mar 13 asking for dry loop set up. Tha...

I have the same situation. In my case, I just receive email from Fongo saying that my porting will be completed on Mar 14, 2012. Does it mean I call Bell to arrange the dry loop now? And what do I say to Bell? Can I tell them my porting will be completed by tomorrow and ask them to arrange the dry l...

OK I called and confirmed that actually the payment was already processed through my credit card numbers stored in the system at the time I called for the porting request. Thanks for the help.

LOA requires the first name EXACTLY as in the phone bill. However, in my Bell phone bill, they just print the initial of my first name. So my other question is do I just enter one character (ie the initial) in the LOA ??? Thanks

Do I just provide my credit card number in the email when I email the LOA and phone bill? Is it save that way?