I'm still using a Grandstream HT286 purchased from FPL in 2012 and it works flawlessly.
This ATA is always plugged to a surge protector.
Search found 207 matches
- 03/18/2024
- Forum: Community Support
- Topic: Grandstream HT801 dead?
- Replies: 7
- Views: 6286
- 10/18/2023
- Forum: Community Support
- Topic: Fongo places a 1 when trying to block a phone number
- Replies: 1
- Views: 4084
Re: Fongo places a 1 when trying to block a phone number
You need to put international access code 011 used when calling from a canadian standard phone before the country code (in your case 01144xxxxxxxxxx).
- 07/24/2019
- Forum: Suggestions & Feedback
- Topic: Wouldn't it be nice if all text messages got through
- Replies: 3
- Views: 9087
Re: Wouldn't it be nice if all text messages got through
The limitation originates from financial institutions. They have a database of VOIP phones and free email addresses. I experienced that earlier this year when I called CIBC to reset my password. They refused to send the reset code to Fongo and bell.net email and the reason they provided is 'security'.
- 05/22/2019
- Forum: Community Support
- Topic: Does Call Log register calls not answered?
- Replies: 5
- Views: 6248
Re: Does Call Log register calls not answered?
FPL/Fongo Call Logs register all outgoing and incoming calls for the current and previous month only, whether they are answered or not. Call Logs for period before previous month are automatically deleted. You can save Call Logs if you want for further reference.
- 05/01/2019
- Forum: General Discussions
- Topic: Don't live in the free cities to call. Pay per call?
- Replies: 2
- Views: 7069
Re: Don't live in the free cities to call. Pay per call?
You don`t have to worry about your location or the place you are calling to Canada. Fongo offers nation wide free service.
Please see detailed info on link below:
https://www.fongo.com/calling/free/
Please see detailed info on link below:
https://www.fongo.com/calling/free/
- 04/10/2019
- Forum: Suggestions & Feedback
- Topic: Wouldn't it be nice if all text messages got through
- Replies: 3
- Views: 9087
Re: Wouldn't it be nice if all text messages got through
You can receive security codes to Fongo Mobile from Google, Microsoft and Yahoo. However, financial institutions do not send such codes to a Voip phone number or a free email address for security reasons.
- 12/15/2018
- Forum: General Discussions
- Topic: Spam Catcher Suggestion
- Replies: 16
- Views: 24987
Re: Spam Catcher Suggestion
I have been receiving too many scam calls on my Fongo Home number during the last 3 years. The only way I found to stop such calls is a virtual PBX. My contacts enter a 4 digits extension number that works like a PIN. This can be configured to reject unknow numbers or forward them to an alternate em...
- 10/26/2018
- Forum: Community Support
- Topic: Moving to a new exchange
- Replies: 1
- Views: 3425
Re: Moving to a new exchange
Your ATA will work regardless of the location where you are moving. You can also travel abroad and bring your ATA. All you need is a good Internet connection.
- 10/16/2018
- Forum: Support Technique Français
- Topic: Setup pour cellulaire
- Replies: 1
- Views: 8653
Re: Setup pour cellulaire
Les infos contenues dans le lien ci-dessous fournissent tous les détails pour transférer votre numéro de cellulaire mobile. https://support.fongo.com/hc/en-us/articles/212436106-Keep-your-current-phone-number-porting-mobile-accounts En ce qui concerne les compagnies de télécom qui acceptent de fourn...
- 09/29/2018
- Forum: Community Support
- Topic: Question regarding FPL Voip in Quebec.
- Replies: 4
- Views: 5694
Re: Question regarding FPL Voip in Quebec.
FPL has phone numbers available in area code 579 , not sure for 450 . A friend of mine living in Longueuil (QC) received a FPL number winth area code 579 some time ago. FPL offers canada wide free calling cities, except Yukon, NW territories and Nunavut. Regarding ATA, I use Grandstream since 2012 a...
- 09/08/2018
- Forum: Support Technique Français
- Topic: Faire des appels anonymes par freephoneline
- Replies: 3
- Views: 9558
Re: Faire des appels anonymes par freephoneline
Désolé, mais l'ATA que j'utilise n'est pas un Obihai. Il y a plus de 300 posts dans ce forum traitant de cette marque et je vous recommande de faire une recherche selective pour trouver le guide d'utilisation de votre modèle. Je pense que dans ce cas précis, vous devez configurer le blocage d'appel ...
- 09/06/2018
- Forum: Support Technique Français
- Topic: Faire des appels anonymes par freephoneline
- Replies: 3
- Views: 9558
Re: Faire des appels anonymes par freephoneline
Pour masquer votre numéro, composez *67 avant de faire chaque appel. Je pense que les services * doivent être activés dans la configuration de l'ATA. Vous pouvez toujours essayer d'accéder à votre boîte vocale en composant *98; si ça fonctionne, cela signifie que les codes * sont activés.
- 08/23/2018
- Forum: Support Technique Français
- Topic: comment masquer mon numero lorsque j'appelle d'un FFL
- Replies: 2
- Views: 8218
Re: comment masquer mon numero lorsque j'appelle d'un FFL
Je ne possède d'ATA de marque Linksys et ne sais pas si c'est possible de masquer un numéro de façon permanente.
Toutefois, il existe une option qui consiste à masquer un numéro pour chaque appel effectué. Il suffit de composer *67 avant le numéro.
Toutefois, il existe une option qui consiste à masquer un numéro pour chaque appel effectué. Il suffit de composer *67 avant le numéro.
- 08/17/2018
- Forum: Community Support
- Topic: Custom Phone Number
- Replies: 2
- Views: 4129
Re: Custom Phone Number
The phone number assigned by Fongo/Freephoneline depends on the area code and central office. The following link provides the details of NPA and CO: http://cnac.ca/co_codes/co_code_status.htm When you sign up to FPL, you will see a list of a few available phone numbers to choose from. However, I'm n...
- 08/17/2018
- Forum: Community Support
- Topic: International call
- Replies: 3
- Views: 7301
Re: International call
Did you dial the international call prefix 011?
- 08/16/2018
- Forum: Support Technique Français
- Topic: numero de telephone perdu
- Replies: 5
- Views: 11545
Re: numero de telephone perdu
Désolé, je suis modérateur pour ce forum public mais je ne travaille pas pour Fongo/Freephoneline et je n'ai donc pas accès aux demandes soumises au site dont je vous ai fourni le lien. S'ils ont besoin d'informations complémentaires pour traiter votre demande de réactivation de compte, il vont vous...
- 08/16/2018
- Forum: Support Technique Français
- Topic: numero de telephone perdu
- Replies: 5
- Views: 11545
Re: numero de telephone perdu
Il est possible de réactiver votre compte si le numéro n'a pas été attribué à un autre client.
Vous devez créditer votre compte de 5,00$ et remplir le formulaire en ligne à l'intention du service de soutien: https://support.fongo.com/hc/en-us/requests/new
Vous devez créditer votre compte de 5,00$ et remplir le formulaire en ligne à l'intention du service de soutien: https://support.fongo.com/hc/en-us/requests/new
- 08/16/2018
- Forum: Support Technique Français
- Topic: numero de telephone perdu
- Replies: 5
- Views: 11545
Re: numero de telephone perdu
Les conditions générales d'utilisation de Fongo/Freephoneline stipulent qu'un compte inactif sera désactivé s'il n'y a pas eu d'appels sortants avec ce compte pendant 90 jours. Si le compte contient des crédits, la période d'inactivité est de 8 mois avant la suspension du compte. Les détails sur la ...
- 08/04/2018
- Forum: Community Support
- Topic: I was charged for local Calgary call
- Replies: 7
- Views: 8236
Re: I was charged for local Calgary call
FYI, I just want to mention that the problem occurs also with other carriers. I was charged for a call to Terrence (California) when I dialed 310-BELL from my Fido cell.
- 08/03/2018
- Forum: Community Support
- Topic: I was charged for local Calgary call
- Replies: 7
- Views: 8236
Re: I was charged for local Calgary call
Got the same problem a few years ago after dialing local Bell Canada number (310-BELL, 514-310-BELL) and was charged for a long distance call to Terrence (California).
If the called company has a toll free number (1-800...), use it as an alternative.
If the called company has a toll free number (1-800...), use it as an alternative.
- 04/15/2018
- Forum: Community Support
- Topic: Forward Fongo and FPL to cell phone?
- Replies: 2
- Views: 4498
Re: Forward Fongo and FPL to cell phone?
You can forward only 1 Fongo/FPL number to a specific destination at the same time.
- 02/28/2018
- Forum: Support Technique Français
- Topic: Peut-on "forcer" l'application FONGO à ne JAMAIS fermer?
- Replies: 1
- Views: 8764
Re: Peut-on "forcer" l'application FONGO à ne JAMAIS fermer?
La seule solution que je voie et que j'utilise depuis toujours c'est de désactiver l'économiseur de batterie qui peut jouer des tours. J'utilise la version gratuite de McAfee anti-virus et, en jetant un coup d'oeil sur la section 'applications gourmandes en énergie', McAfee me liste toujours Fongo M...
- 01/29/2018
- Forum: Community Support
- Topic: Using Fongo with European SIM
- Replies: 8
- Views: 10196
Re: Using Fongo with European SIM
Some cell providers will block VOIP on their network because they want their customers to use their data plan and pay the high rates. These providers can be located anywhere in the world.
- 01/29/2018
- Forum: Community Support
- Topic: Using Fongo with European SIM
- Replies: 8
- Views: 10196
Re: Using Fongo with European SIM
I have not used Fongo outside Canada but I your european SIM provider blocks canadian VOIP, a workaround would be a VPN. You can google to find the most suitable product for the country you are visiting. FYI, Avast has a wide choice of european virtual servers for CDN $3.99 per month with no long te...
- 12/19/2017
- Forum: Community Support
- Topic: Possible to download the FreePhoneLine program w/o FPL acct?
- Replies: 2
- Views: 4415
Re: Possible to download the FreePhoneLine program w/o FPL a
FPL supports calls to 911 and you need to create an account in order to provide your personal info to the emergency services before downloading the desktop application. An email address is required and it must be different from Fongo email account.