Search found 32 matches

by FONGO_neil
01/22/2013
Forum: Community Support
Topic: No texting after porting number
Replies: 16
Views: 14436

Re: No texting after porting number

Can all that have posted on this thread PM me your number and a brief description of the issue you're having?
by FONGO_neil
01/15/2013
Forum: Community Support
Topic: Cannot receive calls outside of Fongo network
Replies: 13
Views: 15722

Re: Cannot receive calls outside of Fongo network

I'm Fongo's new customer. Few days ago I got reply from Fongo support that my phone number porting is complete, and after that my service is canceled with my old provider. I received and connected the device Fongo sent to me, and I'm able to make calls but I cannot receive any from outside Fongo ne...
by FONGO_neil
01/09/2013
Forum: Community Support
Topic: One way audio on Motorola Razr HD XT925
Replies: 1
Views: 2295

Re: One way audio on Motorola Razr HD XT925

Hi lanzio I will pass this along to our development team.
by FONGO_neil
01/08/2013
Forum: General Discussions
Topic: FPL is on and off several times a day
Replies: 12
Views: 13304

Re: FPL is on and off several times a day

drov wrote:Hi there,

I have this issue all holidays long and it's still continuing. Rebooting the ata doesn't help. I'm in Montreal area.
Have you tried adjusting "registration expires" to 3600 seconds?
by FONGO_neil
11/23/2012
Forum: General Discussions
Topic: Should this number be free?
Replies: 149
Views: 318102

Re: Should this number be free?

Thanks for the heads up. I've passed this along for correction.
by FONGO_neil
11/08/2012
Forum: Community Support
Topic: New Area Codes (MB-431)
Replies: 10
Views: 7474

Re: Official docs (NPA-431)

http://www.nanpa.com/pdf/PL_435.pdf Taken out of PL-435, which is an NANPA doc ... All international and domestic Telecommunications Service Providers (TSPs) should activate the new 431 NPA throughout their networks by the start date for network testing (30 April 2012). The following test numbers f...
by FONGO_neil
10/29/2012
Forum: Community Support
Topic: Auto-renew payment not working
Replies: 2
Views: 2715

Re: Auto-renew payment not working

Hi 46jimbo can you pm me your fpl number?
by FONGO_neil
10/15/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Porting Numer not reveiving calls
Replies: 9
Views: 16045

Re: Porting Numer not reveiving calls

Hi l.lai, Can you PM me your FPL number and I'll have a look into it for you?
by FONGO_neil
10/09/2012
Forum: General Discussions
Topic: Port & text question
Replies: 3
Views: 3905

Re: Port & text question

To answer both questions, Dell voice does not sell the voip unlock key anymore, you can however port your number over and use it to SMS message.
by FONGO_neil
10/02/2012
Forum: Suggestions & Feedback
Topic: A couple of issues in 1.4.1 to fix
Replies: 9
Views: 15704

Re: A couple of issues in 1.4.1 to fix

Just updated the app to v1.4.1 and the component layout is worse than 1.4.0 I'm running android 4.0 on galaxy tab ii 7.0 inch and the layout is so messed up. 1. (scaling is horrible)the bottom row of buttons (world credit, call and backspace) is completely chopped out of screen, which means I can k...
by FONGO_neil
10/01/2012
Forum: Suggestions & Feedback
Topic: A couple of issues in 1.4.1 to fix
Replies: 9
Views: 15704

Re: A couple of issues in 1.4.1 to fix

Thanks for bringing this up. I have passed this info along to our development team.
by FONGO_neil
09/28/2012
Forum: Community Support
Topic: Dial pad Too big for screen
Replies: 10
Views: 10592

Re: Dial pad Too big for screen

What is the manufacturer and model of the android device you are using? This type of issue could come down to as screen resolution the app doesn't support.
by FONGO_neil
09/04/2012
Forum: Community Support
Topic: lots of problems with the Dell voice website today
Replies: 5
Views: 5703

Re: lots of problems with the Dell voice website today

It was an issue in the back end, can't really say much more than that, and shouldn't happened again.
by FONGO_neil
08/31/2012
Forum: Community Support
Topic: lots of problems with the Dell voice website today
Replies: 5
Views: 5703

Re: lots of problems with the Dell voice website today

Just a quick update, this should be resolved now.
by FONGO_neil
08/31/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Fax in IPHONE voicemail?
Replies: 2
Views: 5604

Re: Fax in IPHONE voicemail?

You will need to log into your account at dellvoice.ca, select my account at the top page and select voicemail. From there you should be able to see and delete this message.
by FONGO_neil
08/27/2012
Forum: Suggestions & Feedback
Topic: Windows Phone App
Replies: 1
Views: 3808

Re: Windows Phone App

There are currently no plans that I've heard about developing for this platform.
by FONGO_neil
08/23/2012
Forum: General Discussions
Topic: Additional Phone Numbers still "coming soon"?
Replies: 1
Views: 2851

Re: Additional Phone Numbers still "coming soon"?

This option is not available currently. In your case I would sign up for a dell voice account as you can forward an freephoneline number to a Dell voice number.
by FONGO_neil
08/23/2012
Forum: General Discussions
Topic: calling to 438-388-xxx from 514 numbers is long distance?
Replies: 2
Views: 3437

Re: calling to 438-388-xxx from 514 numbers is long distance

Hi epsilon, I would check the NPA NXX for your 514 number here against the freephoneline number you were assigned:

http://localcallingguide.com/lca_rcdist.php

This tool will state if the call should be local, if it is you might want to contact the provider of the 514 number to find out why.
by FONGO_neil
08/14/2012
Forum: General Discussions
Topic: Should this number be free?
Replies: 149
Views: 318102

Re: Should this number be free?

Thanks for bringing this to our attention, the correction will be made.
by FONGO_neil
07/24/2012
Forum: Community Support
Topic: scaling issues in Android version 1.3.1.
Replies: 3
Views: 5139

Re: scaling issues in Android version 1.3.1.

Hi quadratik12 the reason for this is your devices screen resolution is 240x400, and the minimum supported by the app is 320x480.
by FONGO_neil
07/05/2012
Forum: Community Support
Topic: proximity sensor problem
Replies: 18
Views: 19804

Re: proximity sensor problem

Have you tired pulling the battery and testing again? I will pass this info along as well seeing as it is a fairly new model of phone. Who is your carrier?
by FONGO_neil
07/05/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Can I use G711u as preferred codec?
Replies: 11
Views: 13738

Re: Can I use G711u as preferred codec?

You could try using the free Dell Voice smartphone app, as this has been designed to work with data over cellular signals. You could then forward your calls from your main Fongo number to your new Dell Voice number and see how it works.
by FONGO_neil
07/05/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Choppy Audio quality
Replies: 18
Views: 25799

Re: Choppy Audio quality

The same audio issue appears even when the computer is doing nothing else whatsoever. There are no other processes using significant CPU or bandwidth. I have to believe this issue is somehow related to the "Unable to send/receive sound data" error on the connection test, no? Why does open...
by FONGO_neil
06/25/2012
Forum: General Discussions
Topic: Should this number be free?
Replies: 149
Views: 318102

Re: Should this number be free?

I thought Trois-Rivieres, Qc and it's surrounding area were free-to-call as it is advertise on FPL web site. So why is 819-655-xxxx that is in the Local calling area of Tois-Rivières ( http://www.localcallingguide.com/lca_exch.php?exch=174680 ) not free? And is it me or I saw in the past Joliette, ...
by FONGO_neil
06/21/2012
Forum: General Discussions
Topic: Should this number be free?
Replies: 149
Views: 318102

Re: Should this number be free?

Thanks for the heads up and will check into these.