Search found 32 matches

by neptune
12/08/2017
Forum: Community Support
Topic: No audio on outgoing calls; can't receive incoming calls
Replies: 2
Views: 4256

Re: No audio on outgoing calls; can't receive incoming calls

Thanks Liptonbrisk.

Seems my router's SIP ALG setting got reverted back somehow. All good now! :)
by neptune
12/07/2017
Forum: Community Support
Topic: No audio on outgoing calls; can't receive incoming calls
Replies: 2
Views: 4256

No audio on outgoing calls; can't receive incoming calls

Hi all, Have been using FPL for almost 8 years. Just couple days ago ran into problem: Outgoing calls connect but no audio between callers Incoming calls don't ring I've rebooted the ATA but no luck. HT702 dashboard info: Software Version: Program -- 1.0.8.2 Bootloader -- 1.0.0.7 Core -- 1.0.8.2 Bas...
by neptune
12/11/2016
Forum: Community Support
Topic: [SOLVED] FPL line not registering
Replies: 4
Views: 5332

Re: FPL line not registering

Hi, thanks for the detailed reply! Have made the changes you suggested. And did couple of reboots of routers as well. I believe it was an issue with one of the public DNS servers I'm using. It was was slow or timing out in some cases, which may have caused an issue with FPL registration. A. Latest A...
by neptune
12/10/2016
Forum: Community Support
Topic: [SOLVED] FPL line not registering
Replies: 4
Views: 5332

[SOLVED] FPL line not registering

Hi all, I have a Grandstream HT-702 with single FPL line. Its been working fine for many months. Just last night, it failed to register. Literally nothing changed in my network - all other devices and connections work fine. I can login to the HT702 and it shows Not Registered for line 1. FPL web con...
by neptune
02/19/2016
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 727313

Re: service down or just me :)?

Next I would probably do a factory reset on the ATA and set it up again. I don't have a 702 so I don't know what a fast busy signal means, but to me that would indicate it is not completely registered. Hi Jake, Thanks very much for responding! Resetting the ATA has done the trick. Feel silly for no...
by neptune
02/18/2016
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 727313

Re: service down or just me :)?

I've rebooted all routers and the HT702 multiple times now. Still unable to establish calls. Outgoing gives a fast busy.

Anyone able to help please? Been without phone service for few days.


Thanks
by neptune
02/17/2016
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 727313

No incoming or outgoing calls

Hi all, Starting getting this problem few days ago: When placing an outgoing call, I get a fast busy signal after dialing Incoming caller can hear rings but the phone doesn't actually ring. Goes to voicemail after set number of rings My HT-702 shows line 1 is Registered when using voip.freephoneline...
by neptune
05/13/2014
Forum: Community Support
Topic: How to block incoming phone numbers - HT-701 / HT-702
Replies: 3
Views: 3203

Re: How to block incoming phone numbers - HT-701 / HT-702

Hi everyone, Is there a way to block incoming calls from certain numbers on Grandstream HT-701 / HT-702? I've been using FPL for a couple of years but never looked into this. The last few weeks have been annoying due to late night calls from marketers, overseas callers, etc. Thanks very much! Hi, d...
by neptune
04/21/2014
Forum: Community Support
Topic: How to block incoming phone numbers - HT-701 / HT-702
Replies: 3
Views: 3203

Re: How to block incoming phone numbers - HT-701 / HT-702

I've tried searching online and on Grandstream's site as well... can't seem to find anything helpful....
by neptune
04/16/2014
Forum: Community Support
Topic: How to block incoming phone numbers - HT-701 / HT-702
Replies: 3
Views: 3203

How to block incoming phone numbers - HT-701 / HT-702

Hi everyone,

Is there a way to block incoming calls from certain numbers on Grandstream HT-701 / HT-702?
I've been using FPL for a couple of years but never looked into this. The last few weeks have been annoying due to late night calls from marketers, overseas callers, etc.

Thanks very much!
by neptune
09/29/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Re: Unable to dial out - fast busy (no incoming calls either

After fiddling around some more and doing few more resets on ATA and router... it works! :)

Thanks very much for your help Jake
by neptune
09/29/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Re: Unable to dial out - fast busy (no incoming calls either

I would suggest you need to go back to basics then. Start by downloading a free SIP phone, something like the 3CX or xlite, and put your details in that. Make sure your account works. If that works, I would do a factory reset on the ATA and try again. If it still doesn't work you need to either tak...
by neptune
09/29/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Re: Unable to dial out - fast busy (no incoming calls either

Although this is not a fix as such, change the server you register to from voip.freephoneline.ca to voip2.freephoneline.ca and see if that helps. If it does help, it is not the solution, there is still something else wrong, but it does show your stuff is still working. Tried that as well but no luc...
by neptune
09/29/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Re: Unable to dial out - fast busy (no incoming calls either

Jake wrote:They did have some server problems around the time you posted last night. If might be worth trying a reboot this morning.
Thanks for the tip Jake.

I've tried a few times this morning and still no success :(
by neptune
09/29/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Re: Unable to dial out - fast busy (no incoming calls either

I've set port forwarding for UDP 5060-5061 and UDP 13000-13001. But still no outgoing calls.
by neptune
09/28/2013
Forum: Community Support
Topic: Unable to dial out - fast busy (no incoming calls either)
Replies: 8
Views: 10213

Unable to dial out - fast busy (no incoming calls either)

Hi, I had all my electronics shut down for about a week and when powered back up, the HT-702 is not able to make outbound calls, or receive incoming calls. Dial tone is there, but after dialing a number, I get fast busy signal. I've checked all settings again, rebooted the device few times, etc. No ...
by neptune
12/21/2012
Forum: Community Support
Topic: Phone line completely DEAD
Replies: 26
Views: 15267

Re: Phone line completely DEAD

Hi, my phone line died this afternoon as well. Was fine until about 2:30pm Eastern.
No dial tone, can't make or receive calls.

Looking for help....

Thanks
by neptune
09/24/2012
Forum: Device Configuration Sharing
Topic: Grandstream HT-701
Replies: 59
Views: 146900

Re: Grandstream HT-701

This was a problem between chair and keyboard LOL! Seems after the firmware update, all config was carried over except for time. Didn't bother to re-check with PDF notes. Put in the correct time string and its fine now. Hello, I've noticed the time on my ATA / phone is an hour behind the actual time...
by neptune
09/20/2012
Forum: Device Configuration Sharing
Topic: Grandstream HT-701
Replies: 59
Views: 146900

Re: Grandstream HT-701

Hello,

I've noticed the time on my ATA / phone is an hour behind the actual time. I cut and pasted the Eastern time config from the pdf... but maybe I made an error?

Has anyone else noticed this as well?

Any suggestions on how to fix this please?

Thanks,
Imran
by neptune
08/22/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Low-cost ATA recommendations?
Replies: 11
Views: 16353

Re: Low-cost ATA recommendations?

Well I checked on amazon.ca for HT701 and found one for around $45 tax in http://www.amazon.ca/gp/offer-listing/B007EYY3XU/ref=dp_olp_new?ie=UTF8&condition=new Unfortunately its out of stock so lets see how long it takes to arrive.... If there are any other suggestions for under $50, please let ...
by neptune
08/22/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Low-cost ATA recommendations?
Replies: 11
Views: 16353

Re: Low-cost ATA recommendations?

Thanks for the quick reply.

I guess my needs are fairly basic
- single line
- no router (have separate one)
- no pstn support needed
by neptune
08/22/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Low-cost ATA recommendations?
Replies: 11
Views: 16353

Low-cost ATA recommendations?

Hi folks, Really appreciate all the help you've given me so far.... wonderful community. I'm *this close* to getting setup with FPL but before I start the number transfer, I'd like some options on low-cost ATAs please. Something around $50 would be ideal. Any suggestions for stores / vendors would y...
by neptune
08/17/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Feature comparison: Vonage vs FPL
Replies: 11
Views: 13266

Re: Feature comparison: Vonage vs FPL

Wow that's great to hear! Wonderful customer service :)
by neptune
08/17/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Feature comparison: Vonage vs FPL
Replies: 11
Views: 13266

Re: Feature comparison: Vonage vs FPL

Bloodsong wrote:Shall we start a feature request topic in the other sub forum for a new condition on the follow me?
That would be fantastic! :D
by neptune
08/16/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Feature comparison: Vonage vs FPL
Replies: 11
Views: 13266

Re: Feature comparison: Vonage vs FPL

In FPL it's actually called "Follow Me" and it can be set-up as an always on or a conditional forward. Presently the only condition supported is a failure to answer the primary line. If the Primary line is down it skips to the first in the Follow me List. FPL also supports Simulntaneous R...