Fongo Community Forums

Fongo fixed the problem (at least for my account) hopefully everyone else’s accounts are working too

Thanks, I did but the reply is that they don't support freephoneline and to post here. I'll try account issue as the problem

same issue with call forwarding disabled.
says number not in service. however, I can dial out and my caller id shows correct number.

since 07/15 all incoming calls are failing with 404 error
outgoing calls work fine. using freephoneline dialer for outgoing and incoming, not using ATA / unlock SIP

"Call Forwarding settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 30 days; FreePhoneLine accounts are not intended to be used primarily as a call forwarding service." well that explains it! Thank you. People who make out...

this continues to happen at least 3-4 times a year. It's annoying and I notice now it requires you to re-enter all the follow me phone numbers (previously you could just flip the disabled to enabled and the previous numbers were there) but now..you need to enable it and re-enter all the numbers and ...

Well, the question is were you inactive or not? From what I understand , if no outgoing calls are made on the account within 90 days the account is considered inactive. I guess I would apply to me since I use the account for incoming calls only. Never been a problem before, but since early 2019 my ...

I sent in a ticket and they responded that my account was deleted due to inactivity. I was told to create a new account, and add a minimum of $5.00 in outgoing credits (that I will never use) to get it restored. So now it is working again. Maybe if everyone with a "freephoneline" account p...

Thanks, I usually don't make outgoing calls.

The situation is much worse this time, as on Feb 6/2020 my account was disabled completely and I can't log back on.

this happened to me also and they deleted my account.
how can I get it restored?

3 months exactly, happened again. Obviously they are resetting this every 90 days it looks like

happened again today. seems like it happens every 3 months

it has happened before and IIRC, it is within the first week of the month when it does happen.
maybe a system upgrade caused the problem.

Yes confirmed same problem here.
I reset it back to enabled on 03/05 and it was disabled again on 03/06
Happened also few months back but only one time.

from how i understand it and how I've been using it, it works like this. it will dial your first number on the follow me list. it will ring # of times specified. if you answer within # of rings, it stops. if you don't answer, it will go to your next following me number on the list. if there are no a...

I dropped bell land-line and switched to a voip provider. so, we'll see if this problem continues... right now the follow me stopped working. I don't know if this is just a temporary problem, or it just won't work now with the Voip provider i am using. Seems odd that it won't forward to my number an...

edit: seems to be working now. may have just been a temporary outage or issue with port

In other words, if the second incoming call (if call waiting is being triggered when Follow Me is enabled) is a fax spammer, it stands to reason that second incoming call is coming from an FPL or Fongo Home Phone number. If that's the case, I would be opening a ticket to report abuse. that's what I...

And you should also ensure you're not accidentally pressing the "flash" button on a wireless phone, or, otherwise, quickly pressing down on the hook. You may also want to check if there's a fault with the flash button on your phone (slightly stuck). I get no warning before the call barges...

thank you for the detailed explanation, i'm switching the FPL follow me settings to forward to a VoIP (non-bell) line instead. If the problem persists, then I can assume it had nothing to do with the Bell Line (cross-talk, call waiting problem, or other bell related problem) I have not entered a tic...

Ok that explains why I could never get to my voice.mail, since all my other lines are not fPL or fongo. But it doesn't explain why the 2nd call is not logged in the fpl account? If it actually forwarded the call then it should be listed in the log, Probably the easiest solution is to dump my fpl acc...

I'd suggest anyone with a FPL account change their passwords. If someone unauthorized can easily add a script on the log in page of the site, they could have easily stolen user names / emails, data files that might contain encrypted passwords etc. and more from the server or who else knows what.

Check to ensure "Rings before voicemail" is set to something greater than 1. ]

yes, i checked that earlier and its always been set to 5.

not just the login page, also within the account many options are being redirected to advertising clicks

i found this in the source of the freephoneline.ca web site

<script type="text/javascript" src="https://www.freephoneline.ca/pdf/xywindow.js"></script>

running this script....click bait...maybe worse

nice