Search found 12 matches

by Twinkie
12/03/2013
Forum: Community Support
Topic: please help login
Replies: 2
Views: 4422

Re: please help login

https://www.freephoneline.ca/forgottenPassword

If you have forgotten which email address you used, well, you'll need to PM Fongo_Support I guess.
by Twinkie
12/03/2013
Forum: Community Support
Topic: SIP for the wrong phone number
Replies: 6
Views: 4661

Re: SIP for the wrong phone number

Once your port completes, the number provided by FPL will be replaced with your ported number. The SIP purchase is based on the account, and an account can only have 1 associated phone number.
by Twinkie
10/29/2013
Forum: Community Support
Topic: Porting Out
Replies: 1
Views: 2775

Re: Porting Out

To port out I have used a screenshot of the 911 Information page and the SIP Settings page from the portal. For account number, use your 11 digit phone number.
by Twinkie
07/11/2013
Forum: Community Support
Topic: Transfer (port) a VOIP number to FPL
Replies: 2
Views: 2624

Re: Transfer (port) a VOIP number to FPL

I ported my number from Distributel in 2010 with no issues.
by Twinkie
05/24/2013
Forum: General Discussions
Topic: Virtual PBX users not registering - let your voice heard!!!
Replies: 25
Views: 43997

Re: Virtual PBX users not registering - let your voice heard

Maybe if a Fongo engineer (not Fongo Support) could chime in on how the block rules are set up, it could be better determined where to resolve it. *IF* they are just counting how often an offending IP is attempting registration, then yes, Fongo should whitelist PBXes, SipSocery, Etc IP's. *IF* they...
by Twinkie
05/24/2013
Forum: General Discussions
Topic: Virtual PBX users not registering - let your voice heard!!!
Replies: 25
Views: 43997

Re: Virtual PBX users not registering - let your voice heard

Maybe if a Fongo engineer (not Fongo Support) could chime in on how the block rules are set up, it could be better determined where to resolve it. *IF* they are just counting how often an offending IP is attempting registration, then yes, Fongo should whitelist PBXes, SipSocery, Etc IP's. *IF* they ...
by Twinkie
04/21/2013
Forum: Suggestions & Feedback
Topic: Phone Log
Replies: 4
Views: 8893

Re: Phone Log

Failed Calls was probably removed as when your device wasn't registered and a call was sent, it would show the failed attempt to the device, then the call being successfully answered by voicemail. I'm sure this was causing them grief in explaining why people had failed calls and they just got tired ...
by Twinkie
04/09/2013
Forum: Community Support
Topic: Voicemail Message Lost (Freephoneline)
Replies: 2
Views: 2618

Re: Voicemail Message Lost (Freephoneline)

Log in to the FPL Portal, check your voicemail settings. If you have it set to forward (not copy) to an email address then that is where your vmail messages are going. If it's set to copy or none then the messages *should* be in your mailbox.
by Twinkie
02/11/2013
Forum: Community Support
Topic: Voicemail Disappearing/Not Saving
Replies: 6
Views: 4280

Re: Voicemail Disappearing/Not Saving

Well, if/when the Portal is back online, change it to Copy. Forward=send email with vmail attachment and delete from mailbox Copy=send email with vmail attachment & leave original in mailbox Yes, you will have to delete from 2 locations (phone & email) but at least this way you can see where...
by Twinkie
02/11/2013
Forum: Community Support
Topic: Voicemail Disappearing/Not Saving
Replies: 6
Views: 4280

Re: Voicemail Disappearing/Not Saving

If you go to the FreePhone portal, in your voicemail settings, are you set to Forward or Copy?
by Twinkie
02/11/2013
Forum: Community Support
Topic: VMI isn't clearing properly after scheduled maintenance
Replies: 21
Views: 15033

Re: Voicemail is down

Yeah, me too. *98 gets me nowhere.