Fongo Community Forums

This raises an interesting question --- in the above scenario, if Janet were to call in, would a support agent be able to assist her in getting perhaps the same -LINE number (last 4 digits), rather than the random number assignment of signing up online? And the whole issue about having to re-registe...

70+% of the time, that's horrible! How can we rely on DV if Fongo's network isn't working properly? Can somebody at Fongo inform us if there is a network issue since last week? To clarify, I am *POSITIVE* that my calling problems are largely due to the FPL PC Softphone v3.0.3.0 and NOT the network....

Had to check --- hard to tell, if we were drinking beer and chewing peanuts, I would have been able to read you faster!

I would guess that this would be a call-routing issue. My suggestion (sorry Mike and Steve) would be to cut and paste call logs with times from these calls in a PM to Mike or Steve so that they can peek under the hood to see how these calls are being routed/handled. Your description of details seems...

Whenever someone leaves me a voicemail the time indicated is incorrect by a bunch of hours. Can someone correct this? If you are in the Eastern Time Zone (Toronto-area) then the timestamp is correct. I am out in BC and it is off by 3 hours, but I have gotten very good at converting this on the fly ...

if i dial out using FPL account, it shows Correct ported # on the "caller ID" when i call to ask for tech support that "porting didn't complete properly" they refuse to help me what can i do? Be more persistent with them. Get the rep's name or ID number as well. If they continue...

If the number can be reached by one carrier, it can be (should be) reached by all carriers. In this case, i agree, the other voip provider is who you would need to contact about not being able to reach the number. Not the case at ALL Mike ... each carrier must update it's OWN rates&routing tabl...

It was more of a point that I was making, back against 'crichdr' ... (s)he was pretty quick to pile on Fongo and blame the whole shot there -- myself, I tend to spread blame around where it belongs, and I hope apportionately. So .. FONGO -- fix your infernal default PC softphones (all brands!)!!!!

Through FPL there is an option to create a report already. http://www.freephoneline.ca/contactUs As to pre-filling it, that is another story......when using the email address linked to the number, it auto fills your information on our side, so it is mainly looking for just your FPL number and email...

Proof-positive that some routers are just POS.

If "mcclaud"'s info in his right-side panel is correct, then yes ....

As a non-user of this device, why is that firmware load significant?

I am at a loss, sorry. As I said on my post, the registration-state seems to freeze, and I need to NUDGE it to get it to go again. PM Steve or Mike with a link to this thread and see if they might be able to do something on their end to look into your specific problem. Sorry I could not be of more a...

Hi rolprin, i know we spoke, but just wanted to follow up in this thread to say it will now work again. Number appears to have been put in (likely a typo) in another account. Mike: From being an active forum participant, and having seen this problem time and time again, maybe we need to get a "...

FONGO_mike wrote: Of the 3800 members, many posted once or not at all. Although there are indeed 3800 registered members, a very small percentage are active regular users.

I eat a lot of fiber so I count myself as regular ... unless my warped personality disqualifies me from that title ...

pete_fpl wrote: I don't know what world you're living on, but *98 is tons harder than 1

I just didn't know if there was a shortcut to the voicemail

Shorter than 3 keypresses? Wow .... now I have heard just about all the complaints. I sure hope you are joking ... if not, all I can say is WOW.

I have a weird problem. I can call the Dellvoice app from Telus cellphone, but when I tried to call from my other VOIP phone, I get "number you have dialed is not in service"? Is it because I just signed up today and it's not fully setup yet? I'm using the android app on Samsung galaxy S3...

Fairly sure that the Android app also leans on JAVA for it's coding. I suspect (just a wild guess - no proof!) that it is a network thing at Fongo, as my PC-app software has been having a TON of audio issues too, whereas I had about a 5-10% problem before, it is now 70+% of the time I am having issu...

I would love to give you an answer to this -- I suffer from similar problems though with the PC softphone app -- my outgoing calls have massive audio problems, but incoming calls seem to be somewhat more reliable. It may be to do with how the traffic is handled on the Fongo-network side, or in my ca...

Chiming in on the end of this, but yes, PUBLIC wifi frequently blocks VOIP & torrent traffic (yes, there is an ampersand in there! ).

Thanks for the tirade about how Fongo sucks, but then catching that it was a WIFI issue.

Can we have a "Public WIFI sucks" rant now too please?

Once at the web interface, I think that it relies on Acrobat Reader to be installed, but that is a fairly common and free to use chunk of software.

2WIN2 wrote:As soon as I turn off airplane mode, I don't get a list of missed calls

AFAIK, "airplane mode" disables all transmissions/receptions from your phone, basically turning it into a handheld contact manager, game platform etc.

Your port was confirmed as successful? You have put in all the settings correctly that you were provided into your ATA? If so, there is no reason why your old provider should still have control of your number in any way shape or form (as of the port being confirmed), and the fact that it rings on th...

It's funny because this is the 2nd time that has come up in a week or so. I still don't know why the ATA allows you to put them in if it is going to break it, unless it is something FPLs end. Good thing you had that answer ready to go for the 2nd time Jake ... it might be worth Fongo taking a look ...

RealDeal wrote:What is the best way to receive fax on my Dell Voice number?

The system is set up that if it detects fax tones, it will attempt to receive the fax.

However, seeing as #'s and accounts are free, why not just set up a second account for getting faxes? That is what I have done at my end ...

Regards to static, there shouldn't be any, have you tried a different phone just in case it is that that is causing the static? As Jake says, static is a "wire" issue generally -- unless there is a specific destination number that you are having problems with (it may be that number has is...