Fongo Community Forums

That's a curious problem. I don't use the softphone so perhaps some other member will have some suggestions. If you've changed or reconfigured your router recently, it might be worthwhile taking a look at that - in particular, disabling its SIP ALG if it has one.

Please be sure you have followed the official guide: http://forum.fongo.com/viewtopic.php?f=15&t=16196 . If you have,

Open a ticket: http://support.fongo.com/anonymous_requests/new
Send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

Send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

Since you have already done some troubleshooting, you may wish to open a ticket: http://support.fongo.com/anonymous_requests/new

If your ATA is bad, then It's entirely possible that it is the source of your problems. If you wait one hour with your ATA disconnected and the desktop application closed (so that the registrations expire) are callers able to reach your voicemail? Out of curiosity, when you tried to factory reset yo...

polecat wrote:Am I correct to think this, or am I mistaken?

We'll never know if you don't have any interest in troubleshooting.

Did you try my troubleshooting steps that I posted above? If not, why not?

I just tested all servers, and all are responding to registration and outgoing calls. From the FreePhoneLine.ca website, navigate to Follow Me Settings and set Status to Disable. Navigate to Voicemail Settings and set Rings Before Voicemail to 5. Test your service. If it is still not working, keep r...

I'm very glad to hear you got it working!

Hopefully this solves the problem permanently. If it returns, we can investigate further.

From the FreePhoneLine.ca website, navigate to Follow Me Settings and set Status to Disable. Navigate to Voicemail Settings and set Rings Before Voicemail to 5. Test your service. If it is still not working, keep reading. Please check the User tab of your ATA. Be sure no Cfwd XXX Dest settings are c...

No I did not. (I don't work for FPL.) If you changed the settings I suggested, it is likely one of them solved the problem. In any case I'm glad it's working.

From the FreePhoneLine.ca website, navigate to Follow Me Settings and set Status to Disable. Navigate to Voicemail Settings and set Rings Before Voicemail to 5. Please double check the User tab of your ATA. Be sure no Cfwd XXX Dest settings are configured, and DND Setting is set to No. Please naviga...

I replied in the other thread you posted in: http://forum.fongo.com/viewtopic.php?f= ... 738#p70738

Does your service work properly if you (temporarily) use the voip3 server? If so, Open a ticket: http://support.fongo.com/anonymous_requests/new Send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?mode=viewprofile&u=7852 If you have the same problems with voip3,...

when I try calling the FPL number, it either tells me it's an invalid number (when calling from skype) or that the phone call did not go through (when calling from the landline). Shut down the desktop application, and test. If that does not work, wait one hour, and retest. If it still does not work...

If the number is still on their network and not assigned to some other customer, you may be able to recover it. I suggest you open a new account. Once you are done, Open a ticket describing your problem: http://support.fongo.com/anonymous_requests/new Send Fongo Support a PM with the ticket number: ...

mh1983 wrote:Had a similar issue though only temporarily and for a few calls.

Likely your issue is different from Natalie's. If you are experiencing the one-way audio issue that affects some customers on voip, voip2, and voip4, but not voip3, it will appear on every call and will not be sporadic.

Thanks for letting us know this unfortunate problem is still occurring. I wish voip, voip2, and voip4 worked properly as voip3 does.

Out of curiosity, may I ask when you signed up for your FPL account / unlock key?

jumbo wrote:Using a VPN router will make all my traffic go through the VPN, not only the SIP/VoIP traffic.

Not necessarily - if you have two routers, one for each purpose.

If you wish to use your PAP2T, you may wish to pair it with a VPN router.

As Fongo Support said, you may buy an adapter from Amazon (or the retailer of your choice) and configure it with your settings. If you have any problems, let us know and we will try to help.

FreePhoneLine does not sell adapters for use with their service. Fongo does. If you wish to sign up for Fongo, visit https://www.fongo.com/home-phone/register/ .

Is there a reason why you want to discontinue your FreePhoneLine service? If you have a problem, perhaps we could help you solve it.

Thank you for trying the ping tests. It is good to eliminate a local routing issue as a cause of the problem.

For those of you having audio quality issues, please try a ping test to your VoIP server. From a Windows command prompt, the command is: ping voip.freephoneline.ca -t Let the ping run for some time, perhaps 30 minutes, then press CTRL+C to end it. Note the number of packets lost. If this is 1% or gr...

Did the port complete successfully? If so, an anti-competitive dispute will not help, as that is only good if CIK rejects the port. If CIK has automatically charged your credit card, you can attempt to dispute the charge with your credit card company, but be prepared for retaliation from CIK - such ...