Fongo Community Forums

Which aspects of the app am I most concerned with? If I know that, I will be better equipped to look at alternatives to that particular apps and find something I like more (or maybe not). Traceroute In the app, it’s called “route”. WinMTR basically runs traceroute over and over again for whatever n...

I can't do a WinMTR test over my phone at the wifi hub (local supermarket) You can look for an Android app that runs traceroute (repeatedly or for x number of times), which would be the same thing as WinMTR. I use PingPlotter on iOS, but that app doesn't exist on Android. Plenty of Android apps off...

Was the freephoneline site down because of the Cogeco outage? Next time try https://downforeveryoneorjustme.com/ and https://www.isitdownrightnow.com/freephoneline.ca.html For what it's worth, https://www.isitdownrightnow.com/freephoneline.ca.html indicates the website wasn't down yesterday. Histor...

No. Fongo generates a small amount of revenue for incoming calls that reach Fibernetics' network (termination fees). Eliminating the voicemail system would increase the likelihood of incoming calls not being answered in some manner (either by interaction with the Fongo Mobile app or its voicemail sy...

Visit https://support.fongo.com/hc/en-us/articles/212436986-How-To-Escalate-A-Complaint You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo a...

Apart from double-checking that you are logging in with the right account Yes, that would be my first concern: https://forum.fongo.com/viewtopic.php?f=10&t=18764&p=73663#p73656. Also, if the FPL account has been migrated to Fongo Home Phone, no published SIP settings exist, and the VoIP unl...

You’re very welcome!

RegisterExpires: 3600 That's what that setting should be set to for Freephoneline. However, as far as I can tell, that setting doesn't do anything. "Register Expires header value in seconds (not used at the moment)." https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.p...

I’m glad your account is unblocked. Thanks for updating this thread.

1. Is it possible to get a physical sim card from Fongo for the same phone number under my account? No. The SIM card is for cellular data only. transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator? Visit https://support.fongo.com/hc/en-us/articles/21243628...

No one except employees know, and they aren’t obliged to post here. Your account can be blocked for one of the reasons listed at https://forum.fongo.com/viewtopic.php?f=8&t=20537. Reason #2 is fixable by the user and doesn’t require a ticket submission. Fongo does have https://twitter.com/Fongo_...

I'm not using Asterisk at this time, but lack of ACK with Freephoneline is often due to having SIP ALG/SIP Passthrough enabled in a router or the ISP's modem/router combo, gateway, or hub; not registering the trunk; or a NAT issue (NAT hole closing or association becoming corrupted). So, that's step...

I’ve been a FPL user is 2007 https://web.archive.org/web/20120211042614/http://www.fongo.com/meet_fongo.html "Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca." Forum postings also don't go back further than 2009. with an unlock key that cost ...

Thanks for testing and posting your solution.

The results don’t make sense to me, unless an ATA firmware bug exists.

Out of curiosity, what happens if you disable priority 2 and priority 3? That is, try to figure out whether TD is using RFC2833 or Inband (in-audio). Test with Priority 1 is set to RFC2833. Then test again with Priory 1 set to In-audio. You can keep DTMF negotiation setting disabled (set to “yes”) w...

You're welcome!

Not sure if there are some cell carriers that have been able to receive a freephoneline number as a port-in in Quebec? If the number is in your rate centre (associated with your physical address), then it's unlikely that Rogers, Bell, Telus, Videotron, etc., would reject the port request, provided ...

Visit https://support.freephoneline.ca/hc/en-us/articles/212430626-Transfer-my-Freephoneline-number-to-another-carrier. When porting out, you will lose your VoIP unlock key, Freephoneline account, and any World Credits you may have. Limitations are subject to the conditions of the service providers/...

Does Fongo lock the number to a phone and doesn't allow moving it No. https://support.fongo.com/hc/en-us/articles/212435266-Using-Fongo-Mobile-on-multiple-devices- I freshly installed fongo from playstore and it says: "Please reinstall the latest release of the app and try again" I don't ...

My question is: if I register with fongo, then do I have the option to not purchase the adapter and configure my own instead ? The option is not available online, and Fongo does not publish its provisioning link. Is this scenario technically possible? Yes. Will Fongo allow it? I don't know for sure...

https://status.fongo.com/maintenances/4gV4z34mjzxD "Scheduled - Server Maintenance (Fongo Mobile, FreePhoneLine and Fongo Home Phone) Scheduled for Jun 15, 03:00 - Jun 15, 04:00 (EDT) Scheduled - During this time users may experience some downtime (not able to login, make/receive calls & vo...

If you notice some international calls are no longer working with Freephoneline that once did, submit a ticket: https://support.fongo.com/hc/requests/new. Choose "World Credits Inquiry" for the final issue type. They appear to be manually unblocking destinations on a per account basis. The...

It's been brought to my attention that some outbound calls to international destinations are failing. This is clearly not due to entering the wrong or incomplete number. SIP error 484 usually means the wrong/incomplete phone number was entered, but this isn't the case. Calls that used to complete no...

since i am using Grandsteam HT 812 , i have stopped getting voice mail notes to my email forwarded. Voicemail to email is completely unrelated to the device used. Login at https://www.freephoneline.ca/voicemailSettings and check your settings. Then login to your online webmail account, and check it...

Is this normal for Fongo? I have no idea, but support staff isn't obliged to read or respond here. These are user-to-user support forums. You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate ...