I can't receive call

[sunlchao]

My number is 403818XXXX. Could you please take a look? Thanks

Edited by Jake to remove last 4 numbers

[Jake]

Can you please post a bit more about your setup and what you are using (app, ata, softphone)
I also edited your post so your number does not show on the forum.

[ottawa98]

I can't receive call either. For last year and half the freephoneline was working fine. However for last few months it become terrible. Service up and down. For now I am able to make calls but cannot receive.

[sunlchao]

Thank you for your edit.

My adapter is Linksys pap2. I can call out and can't call in.

I can receive call some time. But, most time, I can't.

At the same time, the call forwarding works. I have to forward my phone to my cell phone now.

I believe you have no problem to get the call from other telecome company. But, your system has problem to forward the incoming call to my port.

[Maxwell Smart]

I can't receive call either. For last year and half the freephoneline was working fine. However for last few months it become terrible. Service up and down. For now I am able to make calls but cannot receive.

I'm in Ottawa, and FPL works perfectly fine for me. I'm able to make and receive calls. If I may make a suggestion, completely reset your ATA (to factory settings) and then re-enter the SIP key info that FPL gave you when you purchased your unlock key. If you're using a router, make sure that it's set up properly too.