Voicemail

[wwooda]

I have just installed a HT-502. The device works great.
When I get notification of a voicemail via email I see the phone line light on the unit blinking as it should and get an intermittent dial tone as expected. I can listen to the voicemail on my computer using an MP3 player. All is wonderful....except, how do I pick up messages with my phone handset and how to I record a greeting. I can find no documentation. I tried the old Bell *98 command to no avail.

Thanks,
alvin

[Jake]

*98 should work, but failing that dial your own number and you will be directed to your voicemail.

I'm sure it is just a setting inside the ATA to make *98 work, but I am not familiar with that ATA.

[wwooda]

Thank Jake. Careful inspection of my phone reveals the * and # keys are reversed....go figure!

[wwooda]

Further to my original post: *98 gets me connected to my voicemail box and I hear the voice, "you have 1 new message, listen to voice messages press 1.....". I can press 1 all day and get no response. "Personal options, press 3" and "Exit press *" do not work either. If I call the local voicemail number with my cell phone and enter my mailbox from there, all commands work as expected. Is there something in my local ATA configuration I'm missing?

[Jake]

It is probably your DTMF settings. Take a look in your ATA and see if you can change it.

I don't have a HT502 so I can't point you in the right direction but I bet there is a setting in there somewhere.