j8van wrote:Yes, I'm referring to that scenario, my case was back to Oct 2013, my porting had been rejected until I provided my invoice through Freephoneline support ticket and after that the porting resumed to proceed again.
Which invoice are you referring to? Are you saying that I would need to provide a copy of my Bell invoice to Freephoneline, before Freephoneline will try to port the number away from Bell to Freephoneline? Freephoneline never asked for a copy of my Bell invoice. Nevertheless, we have now ported two numbers from Bell to Freephoneline. Are you saying that Freephoneline slipped up and did not follow procedure with my case?
j8van wrote:My personal guess is, Bell has approved your number out-porting on Freephoneline's first attempt.
Did you ever contact Bell regarding terminating your services and porting out your number?
No, I've never contacted Bell regarding terminating my services or anything else. Why did they approve of the ports if I never contacted them or if they never contacted me? Are you saying that Bell slipped up and did not follow procedure with my case?
j8van wrote:If you try to port a number away from Freephoneline, you need to submit a support ticket (by your registered email account) to request your Freephoneline account # and pass it to your proposed service provider, without your Freephoneline account # you are not able to port your Freephoneline number away.
If I didn't provide any account numbers to Freephoneline when I ported a number from Bell to Freephoneline, it would seem that it is possible for somebody to port a number away from Freephoneline to another telco without providing an account number. Hasn't there been cases of this happening?
What is disconcerting is that I've e-mailed Fongo twice at two different Fongo e-mail addresses, asking these questions and they have not replied.