Bud Phone Website Moved to ?

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Bud Phone Website Moved to ?

Postby mapry2 » 05/23/2015

Hi Team

I have registered with Bud Phone and do have an active number with them. I have not logged in for a while and today when I tried to login I realized the website is moved to Fongo.

Unfortunately I can not login with my Buphone login id and pw. When I tried forgot password option it could not locate my id.

Any suggestion how to log in to my account ?

Thanks in advance
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Re: Bud Phone Website Moved to ?

Postby 46jimbo » 06/14/2015

I have the same problem.

I am directed to the Fongo login page, not the old BudPhone page. But my login credentials are refused.

The number is still alive and it will receive calls. I really like my number and would like to keep it. Is there a way to get it functioning under Fongo or Freephoneline? Or is Budphone dead and I should just sign up for a Freephoneline account.
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Re: Bud Phone Website Moved to ?

Postby Jake » 06/15/2015

I have been trying to remember what was announced about Bud Phone, but I can't for the life of me.

I would have thought a Fongo Team member would have stepped in by now and updated this thread, but maybe they have not seen it.

Initially I would suggest sending in a support ticket (do your best to pick the correct category) - http://support.fongo.com/anonymous_requests/new
Then is all else fails and you really want to keep your number, this option should work, but it will cost you $5 http://support.fongo.com/entries/535548 ... ngo-Mobile I know it mentions FPL/Fongo, but I believe it works for all Fongo brands.
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Re: Bud Phone Website Moved to ?

Postby 46jimbo » 06/15/2015

Thanks Jake. This might be a route to go too.

http://support.freephoneline.ca/entries/22891002

(But it will cost $25!!)
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Re: Bud Phone Website Moved to ?

Postby Jake » 06/16/2015

46jimbo wrote:Thanks Jake. This might be a route to go too.

http://support.freephoneline.ca/entries/22891002

(But it will cost $25!!)


That is when you are porting your number from outside of the Fongo network. It would be basically the same idea as the second link I gave.. I believe because Bud is/was part of the Fongo family it will fall under this option although it only mentions Fongo FPL in that FAQ.

Would you mind keeping this thread updated? I am sure it will help others that might be wondering the same thing as you.
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Re: Bud Phone Website Moved to ?

Postby mapry2 » 08/25/2015

Thansk @Jake and @46jimbo

@46jimbo any further luck with getting back your login access ?
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Re: Bud Phone Website Moved to ?

Postby mapry2 » 08/26/2015

I contacted Fongo support and here is the response from the support team:

Technical
Technical Support (Fongo Support)
Aug 26, 9:18 AM

Dear Bud Customer,

Your account cannot be accessed online any longer.

To move your account from Bud to Freephoneline at no charge, please follow the instructions below:

1. Create a new Freephoneline account
2. You will be assigned a number to use.
3. Visit our FAQ: Change Number Request for further instruction to change your number:
http://support.fongo.com/entries/821404 ... ge-Request
4. In the request, specify the exact number you would like to change.

Note1: Please reference ticket#*****
Note2: There is no balance for world credits on the Bud account- so no credits will be transferred to the new account at Freephoneline

Thank you for contacting Team Fongo Support.

Talk Freely!
Team Fongo Support
Need help? http://get.fongo.com/support
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Re: Bud Phone Website Moved to ?

Postby mapry2 » 08/27/2015

Hi @Jake and @46jimbo, FYI I followed the procedure as guided here and successfully transferred my number from BudPhone to Freephoneline free of cost.

Thanks to Fongo support team for their prompt response to this.
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Re: Bud Phone Website Moved to ?

Postby Jake » 08/27/2015

Thank you for letting us know. I am sure this will help others out
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