How to get support service

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How to get support service

Postby m1234 » 06/25/2015

How can I connect with customer support? My phone service doesn't work properly. I can't hear anybody who call me from regular phone line (at same time caller hear me good) and I have a good communication from Fongo phone line.
m1234
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Re: How to get support service

Postby Fongo Support » 06/25/2015

m1234 wrote:How can I connect with customer support? My phone service doesn't work properly. I can't hear anybody who call me from regular phone line (at same time caller hear me good) and I have a good communication from Fongo phone line.

Hi,

If you are a Freephoneline customer with third party ATA device, you should check your device config against different guides below:

viewforum.php?f=15

If you are unable to setup your third party ata device, you can purchase pay per incident support:

http://support.freephoneline.ca/entries ... al-Support

If you are a Home Phone customer and you pay every month, please open a support ticket:

http://support.fongo.com/anonymous_requests/new

Regards,
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Re: How to get support service

Postby m1234 » 06/25/2015

I am a Freephoneline customer and my problem similar with ATA and PC application too
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Re: How to get support service

Postby Fongo Support » 06/25/2015

m1234 wrote:I am a Freephoneline customer and my problem similar with ATA and PC application too

Hi,

You should verify device config as per below:

viewforum.php?f=15

Note: we only allow one device at a time, if you are using ATA, please log off and close Desktop app.

regards,
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Re: How to get support service

Postby m1234 » 06/25/2015

I newer use PC application and ATA in same time. When I used PC application I disconnected ATA. When I use ATA my PC application is closed.
If phone line working well my PC application must work properly or no?
m1234
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Re: How to get support service

Postby m1234 » 06/25/2015

Thank you for help with ATA configuration. ATA working well.
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