How to get support service
How to get support service
How can I connect with customer support? My phone service doesn't work properly. I can't hear anybody who call me from regular phone line (at same time caller hear me good) and I have a good communication from Fongo phone line.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: How to get support service
Hi,m1234 wrote:How can I connect with customer support? My phone service doesn't work properly. I can't hear anybody who call me from regular phone line (at same time caller hear me good) and I have a good communication from Fongo phone line.
If you are a Freephoneline customer with third party ATA device, you should check your device config against different guides below:
http://forum.fongo.com/viewforum.php?f=15
If you are unable to setup your third party ata device, you can purchase pay per incident support:
http://support.freephoneline.ca/entries ... al-Support
If you are a Home Phone customer and you pay every month, please open a support ticket:
http://support.fongo.com/anonymous_requests/new
Regards,
Re: How to get support service
I am a Freephoneline customer and my problem similar with ATA and PC application too
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: How to get support service
Hi,m1234 wrote:I am a Freephoneline customer and my problem similar with ATA and PC application too
You should verify device config as per below:
http://forum.fongo.com/viewforum.php?f=15
Note: we only allow one device at a time, if you are using ATA, please log off and close Desktop app.
regards,
Re: How to get support service
I newer use PC application and ATA in same time. When I used PC application I disconnected ATA. When I use ATA my PC application is closed.
If phone line working well my PC application must work properly or no?
If phone line working well my PC application must work properly or no?
Re: How to get support service
Thank you for help with ATA configuration. ATA working well.