pick up phone,no ringtone before call a number

This section is for general discussions surrounding digital phone service.

pick up phone,no ringtone before call a number

Postby dasongxiao » 10/11/2015

I use a cisco spa112,and follow the setup guide step by step,but very surprisely,when I pick up the phone,no ring tone,however,dial a number,receove incoming call,everything is normal。Do somebody know what is going on?
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:I use a cisco spa112,and follow the setup guide step by step,but very surprisely,when I pick up the phone,no ring tone,however,dial a number,receove incoming call,everything is normal。Do somebody know what is going on?

Hi,

You should probably check the network cable between Cisco device and your router.

Let me know.

regards,
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013

Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

All lights on the ATA including power,internet connection and phone are solid green,something else need check?
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

this cable is new with new spa 112 unit,and try with different cable at han d, the samething happens?
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:this cable is new with new spa 112 unit,and try with different cable at han d, the samething happens?

Hi,

Who is your internet provider (ISP)?

Please let me know.

regards,
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013

Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

rogers cable's subcontractors in Waterloo to provide services.
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:rogers cable's subcontractors in Waterloo to provide services.

Hi,

You might need to use voip4.freephoneline.ca:6060 as a sip server. If you already have that, I suggest to ruin a factory reset and reconfiguration.

The setup document is below:

viewtopic.php?f=15&t=16206

Please try and let us know.

regards,
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013

Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

the same after factory reset and reconfiguration.
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/13/2015

dasongxiao wrote:the same after factory reset and reconfiguration.

Hi,

I suggest to have a ticket open to have your account checked.

Or you can try your device in a different Internet connection.

regards,
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013


Return to General Discussions

Who is online

Users browsing this forum: No registered users and 1 guest

cron