FongoWorks Problem

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FongoWorks Problem

Postby nospam » 01/06/2016

Sorry if this is in the wrong section I am unable to post a question in the FongoWorks section.

I recently signed up for a fongoworks account. The issue I am having is that under "members" --> "call handling" the "direct to" field keeps reverting to a blank field even though I keep changing it to "My Voicemail" and selecting "Save Call Handling". If I logout and log back in the "direct to" field is now blank and the voicemail feature doesn't work. If I try calling the number it will just continuously ring without ever going to voicemail.
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Re: FongoWorks Problem

Postby nospam » 01/18/2016

BUMP

No answers? How do I reach tech support I contacted them almost 2 weeks ago without an answer...
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Re: FongoWorks Problem

Postby Jake » 01/19/2016

You can either try to send a PM to Fongo Support on the forum here, or send in a support ticket.
https://support.fongo.com/anonymous_requests/new
ucp.php?i=pm&mode=compose&u=7852

Sorry I can't help more, I don't know much about that side of their services.
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Re: FongoWorks Problem

Postby nospam » 01/22/2016

Thanks for the link but its dead or there is a typo

https://support.fongo.com/anonymous_req ... ose&u=7852

"Oops.
The page you were looking for doesn't exist.

You may have mistyped the address or the page may have moved.

Take me back to the home page"
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Re: FongoWorks Problem

Postby nospam » 01/22/2016

FYI I keep trying the support request it keeps getting ignored. Is there a phone number I can call or is it all vapourware?
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Re: FongoWorks Problem

Postby Fongo Support » 01/22/2016

nospam wrote:FYI I keep trying the support request it keeps getting ignored. Is there a phone number I can call or is it all vapourware?

Hi,

Please send me a PM and I will call you.

remember- this is a Public Forum, personal account details should not be shared.

regards,
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Re: FongoWorks Problem

Postby Jake » 01/22/2016

nospam wrote:Thanks for the link but its dead or there is a typo


It was actually 2 links, the one you posted was both of them put together.

Either way it looks like Fongo Support has picked this up now, so hopefully you will get some help there.

Sorry I couldn't help more.
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