Cannot receive incoming calls

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Cannot receive incoming calls

Postby dwayne » 09/09/2016

Apparently people are unable to call my Fongo phone number. If someone calls me either:

They hear a single (one) ring, and then they receive a busy signal.
They hear a single (one) ring, and then they are disconnected and hear the dial tone.

I haven't had any difficulty making outbound calls.

Dwayne Moore
dwayne
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Re: Cannot receive incoming calls

Postby Fongo Support » 09/09/2016

dwayne wrote:Apparently people are unable to call my Fongo phone number. If someone calls me either:

They hear a single (one) ring, and then they receive a busy signal.
They hear a single (one) ring, and then they are disconnected and hear the dial tone.

I haven't had any difficulty making outbound calls.

Dwayne Moore

Hi,

What product do you have?

1. Fongo Mobile
2. Fongo world
3. Fongo works
4. Fongo Home Phone
5. Freephoneline Home phone
6. FPL with sip broker

Please let us know.

Thanks,
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Re: Cannot receive incoming calls

Postby dwayne » 09/09/2016

Fongo Mobile version 3.8.5.26 (Android) on a Nexus 6P running Android 7 (Nougat)
dwayne
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Re: Cannot receive incoming calls

Postby Fongo Support » 09/09/2016

dwayne wrote:Fongo Mobile version 3.8.5.26 (Android) on a Nexus 6P running Android 7 (Nougat)

Hi,

In Fongo app settings, anonymous/Private calls are blocked by default and it could be that the calls you are missing are from Anonymous/Private numbers, please unblock anonymous calls to correct the issue:

Account > Settings > Blocked Calls > Block Anonymous Calls (Uncheck this).

Please try and let us know.

If not working still- please open a support ticket:

http://fongo.help/submit

Regards,
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Re: Cannot receive incoming calls

Postby dwayne » 09/10/2016

Whatever was happening last night, cannot be reproduced this morning. Thanks for taking the time to reply to my messages though! The Fongo Mobile service is amazing!
dwayne
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Re: Cannot receive incoming calls

Postby Hozie » 10/21/2016

dwayne wrote:Whatever was happening last night, cannot be reproduced this morning. Thanks for taking the time to reply to my messages though! The Fongo Mobile service is amazing!


True, I had this strange issue too but it seems to be working now.
Hozie
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Joined: 10/20/2016


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