International receipients cannot hear our voice

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International receipients cannot hear our voice

Postby vasan » 09/27/2016

When we make international calls, the recipients cannot hear our voice.But we can hear their voice. When they make international call to us, they can her our voice clearly & we also can hear their voice clearly.
Please help to resolve this problem.
vasan
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Re: International receipients cannot hear our voice

Postby Liptonbrisk » 09/29/2016

People should not have to guess, when you're posting for help, what product (Freephoneline, Fongo Home Phone, or Fongo Mobile) you're using. It would also help if you would post in the appropriate customer support forum: index.php

If your issue is with Freephoneline, you should also be providing, at bare minimum, the brand and model router you're using in addition to the brand and model ATA.

If the issue only occurs when you call a single specific phone number (and if all other phone numbers work), and if you know the person you are calling is using a VoIP service, perhaps the problem is on their end and not yours. Tell them to look for a feature called SIP ALG or SPI in their router and to disable that feature.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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