Fongo Community Forums

What happens if I lose my cell phone? How do I disable Fongo on the lost phone and set up my account with same # on new phone?

I would have thought that if you change your password, then the old app won't be able to log in any more. Then just set up and log in on your new device.

That makes sense if by changing your password on a PC locks you out of the app on the old phone. I am always logged in on my phone. That's my main concern.

Thanks Jake.

Well I have some bad news

I had to update my email address on my account so I thought I would test it out. I changed the email address and was still able to log in on my iPad. In the account settings it is still showing the old email address.
Next I changed my password, and again I could still open the app and make calls without changing anything.

Maybe Fongo staff could chime in here, this seems like a bit of an issue.

Yeah, that's not good. You might want to try logging out of the app, then changing your email address or password on the website.

But we still have the lost phone problem. Anybody??????

Submit a ticket: https://support.fongo.com/hc/en-us/requests/new

Support says to contact them if you lose your phone and they will disable the account. Can't get any more info from them.
Would like to know if you can set up your account on the new phone with the same phone # and can you have your credits transferred.

caroljoyce wrote:Support says to contact them if you lose your phone and they will disable the account. Can't get any more info from them.
Would like to know if you can set up your account on the new phone with the same phone # and can you have your credits transferred.

It's just an account. Device doesn't matter. There's nothing to transfer. You can log into your Fongo Mobile account or you can't.

Liptonbrisk...If you can't answer my questions directly, please stay off the thread. You're not helpful.

caroljoyce wrote:Liptonbrisk...If you can't answer my questions directly, please stay off the thread.

I have answered your question previously.

Would like to know if you can set up your account on the new phone with the same phone # and can you have your credits transferred.

Yes, you can set up "your [existing] account on [a] new phone." Since the account is exactly the same, you'll have the same Fongo phone number and credits.

The device doesn't matter, with the exception noted here about the Apple app store (iOS): https://support.fongo.com/hc/en-us/arti ... e-devices-. People have switched devices using the same Fongo Mobile account. There is nothing to transfer. Credits remain with the account--not the device.

If you're asking if you can close an account and then transfer your credits and number to a new account, only support staff can assist
you with that request. Asking questions on these forums about your account or lost device is pointless, unless Fongo Support replies here. No one else has access to your account. However, support staff are not obliged to respond on the forums.The best approach is to submit a ticket, which is why I posted the link (or send a PM to Fongo Support and hope Fongo Support responds).

You're not helpful.

I will certainly never respond to you again.

Good! Support says that when you contact them...they will disable the account then enable it again with same phone #.
Has anyone out there lost their phone and gone through this?