caroljoyce wrote:Liptonbrisk...If you can't answer my questions directly, please stay off the thread.
I have answered your question previously.
Would like to know if you can set up your account on the new phone with the same phone # and can you have your credits transferred.
Yes, you can set up "your [existing] account on [a] new phone." Since the account is exactly the same, you'll have the same Fongo phone number and credits.
The device doesn't matter, with the exception noted here about the Apple app store (iOS):
https://support.fongo.com/hc/en-us/arti ... e-devices-. People have switched devices using the same Fongo Mobile account. There is nothing to transfer. Credits remain with the account--not the device.
If you're asking if you can close an account and then transfer your credits and number to a new account, only support staff can assist
you with that request. Asking questions on these forums about your account or lost device is pointless, unless Fongo Support replies here. No one else has access to your account. However, support staff are not obliged to respond on the forums.The best approach is to submit a ticket, which is why I posted the link (or send a PM to Fongo Support and hope Fongo Support responds).
You're not helpful.
I will certainly never respond to you again.