Had canuc based fongo for years no problems, did what it said on the can, now paid for the world service, put in 40 bucks.. needed to call Cuba quick, my cell provider blocks out going to Cuba hence the 40 bucks to fongo, yep checked the website, yes fongo show that Cuba is up and running, bit on the expensive side, but speed was of the essence here... So dial it , says not a valid number, try it lots of times, reboot phone and also try cell, nope, ok may be the number, so try another friend down there, same thing, try various numbers, none work. Send ticket through... its all a bit on the silent side.. so enlighten me on what I am doing wrong if you would be so kind... or as I have a feeling this is a correct surmise.. I have just gifted fongo 40 bucks because they dont really offer service to Cuba, just say they do