message "8UM1" when calling my phone number?!

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message "8UM1" when calling my phone number?!

Postby sdion » 10/11/2017

Hi

When I call my fongo phone number, i'm getting the message "8UM1", "...your call cannot be completed as dialed, please check your number, and dial again"

please help!

Thanks
sdion
Just Passing Thru
 
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Re: message "8UM1" when calling my phone number?!

Postby lustucru » 10/11/2017

I googled this error message and found an old post stating tthe number you called in Canada starts with +xx instead of +1. Are you using a cell phone or an ATA with a dial plan prefix?

When using a cell phone, the universal dial plan is +countrycode and phone number (aka for Montreal +514-xxx-xxxx).

There is no recent post on Google about this message.
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lustucru
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Location: Montreal (QC)
SIP Device Name: Grandstream HT-286
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ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0

Re: message "8UM1" when calling my phone number?!

Postby Fongo Support » 10/12/2017

lustucru wrote:I googled this error message and found an old post stating tthe number you called in Canada starts with +xx instead of +1. Are you using a cell phone or an ATA with a dial plan prefix?

When using a cell phone, the universal dial plan is +countrycode and phone number (aka for Montreal +514-xxx-xxxx).

There is no recent post on Google about this message.

Hi,

Seems to me this is a porting issue.

I hope it will get resolved soon.
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