Page 1 of 1

helpless

PostPosted: 01/11/2021
by zhangxueyou
Very disappointed

Re: Does your support team still work?

PostPosted: 01/11/2021
by Jake
They have it listed as Degraded Performance.
https://status.fongo.com/

Re: Does your support team still work?

PostPosted: 01/11/2021
by zhangxueyou
Jake wrote:They have it listed as Degraded Performance.
https://status.fongo.com/


The link can't solve my request, does Degraded Performance mean no support service?

Re: helpless

PostPosted: 01/12/2021
by bridonca
It means you are going to have to submit a ticket once a week. Yes, that sucks, but what else are you going to do?

Re: helpless

PostPosted: 01/12/2021
by zhangxueyou
bridonca wrote:It means you are going to have to submit a ticket once a week. Yes, that sucks, but what else are you going to do?


I sent a ticket on Dec-28. As of now, I didn't get any response.