Is there a problem with service today?

[wwooda]

I've done this, where do I get an issue number?

[Fongo Support]

I've done this, where do I get an issue number?

Hi there,

Did anyone replied to your ticket?

Please try to work with Engineering team on this.

Let me know.

Thanks,

[biros]

FPL Service was working fine until 21MAR, after 21MAR, there is no longer any inbound audio from/to PSTN calls.
Placing a call results in no inbound audio. Receiving a call results in no inbound audio.
If I dial *98 however to vmail, I do get inbound audio from the vmail system.
I have tested with different ATAs and with softphones.... same result.
The issue is clearly something that has changed on the FPL switch with respect to inbound audio from the PSTN.
Happy to provide sip settings for testing.

[Fongo Support]

FPL Service was working fine until 21MAR, after 21MAR, there is no longer any inbound audio from/to PSTN calls.
Placing a call results in no inbound audio. Receiving a call results in no inbound audio.
If I dial *98 however to vmail, I do get inbound audio from the vmail system.
I have tested with different ATAs and with softphones.... same result.
The issue is clearly something that has changed on the FPL switch with respect to inbound audio from the PSTN.
Happy to provide sip settings for testing.

Hi there,

Please send me a PM with your ticket number and I will pass it to the responsible team.

Thanks,

[foolmelon]

I have the exact same problem of no incoming audio starting yesterday. Tried both voip and voip2. No luck.

I have SIP ALG switched off on router.

Created a ticket and PMed Fongo support. However, the message is in "Outbox" instead of "Sent Messages". Is it correct?

[Free4Life]

Looks like the problem came back again. I can have the incoming calls, but can't make any outgoing calls. Have the dial tone, and it dials out, then there is nothing.