Should this number be free?

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Re: Should this number be free?

Postby Fongo Support » 02/17/2014

shawguy wrote:you are correct, As stated my list is as of 2014-01-24 and I previously got 505,515,813 added through your twitter support in January, and I see 431-999 works too... But the rest of the list is valid. :)

Hi there,

Thanks for lettings us know. The support team is looking into this and they will advise on the ticket.

Many thanks,
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Re: Should this number be free?

Postby Fongo Support » 02/27/2014

shawguy wrote:Fongo support has been in contact with regarding the list of prefixes I posted on the previous page, and stated that everything should be working by Monday, I emailed them again on Tuesday as I still could not dial 431-800-XXXX amoung others, and they have been working with me just waiting for a call, but I am wondering if anyone else following this thread is having trouble dialing any of the prefixes I mentioned on the previous page using the Fongo App.

Thanks
shawguy

Hi there,

Did the team replied to your ticket?

Or it was ignored?

let me know.

Thanks,
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Re: Should this number be free?

Postby shawguy » 02/27/2014

Fongo support has been in contact with regarding the list of prefixes I posted on the previous page, and stated that everything should be working by Monday, I emailed them again on Tuesday as I still could not dial 431-800-XXXX amoung others, and they have been working with me just waiting for a call, but I am wondering if anyone else following this thread is having trouble dialing any of the prefixes I mentioned on the previous page using the Fongo App.

Thanks
shawguy
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Re: Should this number be free?

Postby shawguy » 02/27/2014

Fongo Support wrote:Hi there,

Did the team replied to your ticket?

Or it was ignored?

let me know.

Thanks,


About two minutes after you posted this on here, I got an email reply to my ticket asking me to call them tomorrow between 9am and 4pm with my original ticket number. Hopefully we get it all cleared up tomorrow :)

Thank you for all your help
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Re: Should this number be free?

Postby Fongo Support » 02/27/2014

shawguy wrote:
Fongo Support wrote:Hi there,

Did the team replied to your ticket?

Or it was ignored?

let me know.

Thanks,


About two minutes after you posted this on here, I got an email reply to my ticket asking me to call them tomorrow between 9am and 4pm with my original ticket number. Hopefully we get it all cleared up tomorrow :)

Thank you for all your help
Shawguy


Hi there,

Sounds good, I hope you will resolve this very soon!

Thanks,
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Re: Should this number be free?

Postby sukasem » 03/01/2014

Hi there,
403-417-xxxx is in calgary. This number should be free.
Thanks,
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Re: Should this number be free?

Postby Fongo Support » 03/01/2014

sukasem wrote:Hi there,
403-417-xxxx is in calgary. This number should be free.
Thanks,

Hi there,

Unfortunately we are not covering that city (area)->Veteran, AB

http://www.localcallingguide.com/lca_pr ... nextdays=0

Please check below:

http://www.fongo.com/calling/free/#alberta

Thanks,
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Re: Should this number be free?

Postby shawguy » 03/04/2014

Fongo Support, Thank you again for all your help with the Winnipeg Pre-fixes and working to resolve all the issues in getting them to work. They work great now. :) Anyone else reading this, the hard working people at Fongo truly do provide excellent customer service and back the product they offer.

In follow up to Winnipeg, there is one I missed in my original email and I promise the last one (for quite a while) that for the Winnipeg Rate Centre is a new prefix only starting to be used and is unable to dial free from the app;

204-815-XXXX which is Winnipeg Rate Centre as per CNAC.CA (http://www.cnac.ca/data/COCodeStatus_NPA204.txt)

Thanks and have a great day,
Shawguy
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Re: Should this number be free?

Postby shawguy » 03/06/2014

Just curious, is 204-815-xxxx being resolved?

Thanks :)
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Re: Should this number be free?

Postby Fongo Support » 03/06/2014

shawguy wrote:Just curious, is 204-815-xxxx being resolved?

Thanks :)

Hi there,

I had opened a ticket yesterday and it should be resolved by now.

Have you tried calling it and you noticed a charge in your call logs?

I think it will be fixed permanently on Monday, however you should still call it now with no issues.

Please let me know.

Thanks,
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Re: Should this number be free?

Postby shawguy » 03/06/2014

Tonight, I didn't think to try before I posted because I hadn't heard from you, but I tried just now and it works. Thank you again :) Have a great weekend.
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calls not free

Postby tcheu » 07/10/2014

I live in vancouver. I used fongo to call my friend from calgary. I got charge from my phone company(wind mobile).
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Re: Should this number be free?

Postby bridonca » 07/10/2014

What was the Calgary number? (just need the first 6 digits) Sometimes a new exchange is not updated quick enough, and it gets charged. If you let Fongo know the exchange you called, they can adjust that if it is indeed in the free calling area.
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Re: Should this number be free?

Postby Jake » 07/11/2014

Is the charge a data charge? Calls made through the app will either require a wifi connection, or a data connection through your mobile company.
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Re: Should this number be free?

Postby boumbo25 » 07/11/2014

819-600-XXXX (Assigned Ottawa-Hull)(videotron)
819-600 A Hull QC 8306 VIDEOTRON TELECOM (1998) LTEE [link] 888

It is obviously a new exchange, I got the 'insufficient' message.

i dont no is possible to add in, thanks.
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Re: Should this number be free?

Postby Fongo Support » 07/11/2014

boumbo25 wrote:819-600-XXXX (Assigned Ottawa-Hull)(videotron)
819-600 A Hull QC 8306 VIDEOTRON TELECOM (1998) LTEE [link] 888

It is obviously a new exchange, I got the 'insufficient' message.

i dont no is possible to add in, thanks.


Hi there,

i will check and get back to you.

Regards,
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Re: Should this number be free?

Postby RandyG » 07/17/2014

I live in Edmonton,AB and my number is (DV) Fongo 780-851-66xx

I am calling 9551 - 111 Ave Edmonton, AB (780) 310-4527, and get "balance insufficient " message. It is a local call.

Please check,

Thanks :-)
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Re: Should this number be free?

Postby RandyG » 07/17/2014

310-GLASS (310-4527).

?? more info, I think I'm wrong. I guess 310-xxxx are strict 7 digit numbers without area code, that are toll free? We have to dial 10 digits in Edmonton, that's a weird one.

I any case, I still can't seem to dial that one, whether I dial it with area code, or without

Randy
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Re: Should this number be free?

Postby Jake » 07/18/2014

RandyG wrote:310-GLASS (310-4527).

?? more info, I think I'm wrong. I guess 310-xxxx are strict 7 digit numbers without area code, that are toll free? We have to dial 10 digits in Edmonton, that's a weird one.

I any case, I still can't seem to dial that one, whether I dial it with area code, or without

Randy


Unfortunately 310 numbers can't be called. You will have to try and find the 'normal' number for them.
http://support.fongo.com/entries/228674 ... -be-called
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Re: Should this number be free?

Postby dburse » 07/22/2014

Bell Turbo Hub with the Hamilton # 289-527-XXXX must be a new exchange. Thanks :D
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Re: Should this number be free?

Postby sdpmool » 07/28/2014

Hi,
I just got a Koodo Calgary number 587--585-XXXX. This is a local number in Calgary dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.
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Re: Should this number be free?

Postby Jake » 07/28/2014

sdpmool wrote:Hi,
I just got a Koodo Calgary number 587--585-XXXX. This is a local number in Calgary dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.


That number is indeed on a Calgary listed exchange, http://www.fongo.com/calling/free/

Edit. I have been informed that this number should be added to the free calling list shortly. So try it tomorrow and see if the call goes through.
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Re: Should this number be free?

Postby dburse » 07/28/2014

dburse wrote:Bell Turbo Hub with the Hamilton # 289-527-XXXX must be a new exchange. Thanks :D


Hi,
I just got Bell Mobility Hamilton number 289-527-XXXX. This is a local number in Hamilton dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.
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Re: Should this number be free?

Postby Fongo Support » 07/28/2014

dburse wrote:
dburse wrote:Bell Turbo Hub with the Hamilton # 289-527-XXXX must be a new exchange. Thanks :D


Hi,
I just got Bell Mobility Hamilton number 289-527-XXXX. This is a local number in Hamilton dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.

Hi there,

Thais was fixed last week.

Please verify and advise.

Thanks,
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Re: Should this number be free?

Postby Venturess » 07/28/2014

I used to be able to call these two numbers for free but now I see they are not. Can you please let me know why and whether or not they will become free?

Victoria - 778-406

Burnaby - 778-807

I haven't been in the forum for a while now as everything works so well with Fongo/Freephoneline and I haven't needed assistance until now.

Thank you.

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