dlink dvg 2001s configuration problems

[danidanilian]

Hi everyone, this is my first post.
I have been with FPL for a year and everything was working perfectly since day 1. two days ago, i changed my internet provider and now i cant get voip with FPL. i was having problems getting the ip from the ATA so i reset the ATA to factory defaults. when i press **1 it gives me my dhcp ip address, i go there but i cant find "voip"...there is only LAN..i"ve tried everything..there is no place for me to put the configurations settings from FPL.

Please help.
Thank you,
Dani

[FONGO_kris]

I will look at shots of the actual ATA tomorrow, but what I'm thinking is you are looking for voip and there is a "Voice" tab, or "Other Services".

Could you post a screenshot of the configuration? - Or email if you have information you don't wish to share on it.

[danidanilian]

thank you for your reply. i dont know what's the problem..there should be voip option under advanced but it's not there...
i have linksys wav54g, i've tried enabling dhcp..disabling dhcp..changing ip adress nothing adress
and on the ata, i've tried having ppope setting ( in the pics attached), i've tried dynamic and static ip..nothing worked..it was working before..did i mess it up when i reset to factory default?

Thank you,
Dani

[FONGO_kris]

My best guess looking at complete screenshots is that your device is locked by the previous provider.

You SHOULD see this:

[danidanilian]

the device was unlocked, im sure about that, i've been using it for a month. do you think because i reset to factory defaults it's locked now? is this possible that it locked itself when i reset to factory defaults. how can i fix this, should i just update the firmware?

[FONGO_steve]

the device was unlocked, im sure about that, i've been using it for a month. do you think because i reset to factory defaults it's locked now? is this possible that it locked itself when i reset to factory defaults. how can i fix this, should i just update the firmware?

Resetting to factory might have put it back to default - depending how it was unlocked? (am not too familiar with that...)
I know with our DSL modems, if you press the reset button on the back, it will reset back to our pre-loaded settings for your account. Keeps things fool proof that way and makes troubleshooting much, much easier. Depending how the D-Link was initially programmed, it might have similar behavior. But like I say.. I know nothing about how device unlocking is done.

[danidanilian]

i think it's locked again..
if i update the firmware will it work? and how can i do this? i understand it has to be through tftp server, but i don't know how to do this

[danidanilian]

please someone help me..how can i know if my ATA is locked or not?

i dont think it's locked, i can go in and change everything. everything seems normal except the fact that the voip option is not there under the advanced settings. i've tried everything ! i've tried changing the ip adress of the router..putting static ip on the ATA, using ppope on the ATA..nothing is working..it's been for a week now..

[FONGO_kris]

I've looked through the same router and it does look like it is locked - Try going on the DLink website and downloading the new firmware and uploading it to the router.

[danidanilian]

i've dowloaded the firmware but i dont know how to uploaded, im supposed to have a tftp server..i've downloaded the software but i dont know how to use it.

[danidanilian]

i resolved the issue..i was forgetting the admin part..so ip/admin

one other thing..i feel the ringtone is different though..i rings for 4 seconds consecutively and then stops..then rings again..how can i change this?

[FONGO_kris]

You can probably adjust the ring tone, frequency, duration in the voice section.