310 numbers for Fongo Home Phone

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lustucru
Technical Support
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SIP Device Name: Grandstream HT-286
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Location: Montreal (QC)

310 numbers for Fongo Home Phone

Post by lustucru »

In the past, Bell Canada locals numbers (310-BELL and 310-SURF) prefixed with the area code could not go through and only 7 digits numbers could be dialed, resulting in an international charge for California with some carriers like Fongo or Chatr.

These numbers can now be dialed without charge when prefixed with 514 Montreal area code.

I have tested this feature today and hope it will work for other area codes in Canada.
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FONGO_mike
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Re: 310 numbers for Fongo Home Phone

Post by FONGO_mike »

all 310 NXX numbers should be free to call at this time.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Jake
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Re: 310 numbers for Fongo Home Phone

Post by Jake »

FONGO_mike wrote:all 310 NXX numbers should be free to call at this time.
Are you sure Mike? (good to see you back BTW)
IMG_0572.PNG
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office
Contact:

Re: 310 numbers for Fongo Home Phone

Post by FONGO_mike »

That call should be free. Try dialing it with an area code in front of it also. If it still shows a charge, send a report please
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
User avatar
Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: 310 numbers for Fongo Home Phone

Post by Jake »

Nope, still getting charged (in the 613 area at least)
IMG_0573.PNG
User avatar
lustucru
Technical Support
Posts: 208
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: 310 numbers for Fongo Home Phone

Post by lustucru »

I'm having strange results with 514-310-xxxx numbers today when calling from Fongo home phone. A Bell recorded message asks to hang up and dial only the last 7 digits.

It was working on 08/15.

I dialed 514-310-BELL and 514-310-SURF successfully from my Chatr cell today.
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