Caller ID

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Re: Caller ID

Postby brentw » 06/02/2010

Yes I would agree.
My CID block would not work previously, I spent many hours trying all sorts of variations and it would never work.
Then all of a sudden it started working and I didn't change anything on my end.

So yes I would definitely agree with you that it's not something that you can change....
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Re: Caller ID

Postby FONGO_steve » 06/03/2010

brentw wrote:Yes I would agree.
My CID block would not work previously, I spent many hours trying all sorts of variations and it would never work.
Then all of a sudden it started working and I didn't change anything on my end.

So yes I would definitely agree with you that it's not something that you can change....


Some routing has changed at our end which will affect this. I'm still waiting for the official word of whether or not this will be a supported feature again.
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Re: Caller ID

Postby brentw » 06/03/2010

Ok, I would sure hope that it is not taken away again from people that have confirmed their address and info for e911 etc.

I find being able to block my number very useful, for me it helps avoid getting my number on legit and non-legit telemarketer lists etc.
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Re: Caller ID

Postby MikeD » 06/08/2010

I see this fell off the FPL Announcements and is no longer a Sticky. Does this mean FPL won't be supporting this feature anytime in the near future? I guess the problem of dropped calls most people are experiencing does need to get addressed first.
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Re: Caller ID

Postby FONGO_steve » 06/08/2010

MikeD wrote:I see this fell off the FPL Announcements and is no longer a Sticky. Does this mean FPL won't be supporting this feature anytime in the near future? I guess the problem of dropped calls most people are experiencing does need to get addressed first.

This is still being looked into, our technical team is just waiting for an official "yes or not" back from the executives that make the feature decisions.

We did some forum updates today and changed a few things around, in the process a few older announcements were filed in their appropriate categories to keep the announcement panel clean.
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Re: Caller ID F/ 911

Postby Pirate » 06/08/2010

FYI, doesn't matter WHERE you live, even if you CALL BLOCK your phone and call 911, their phone system can still UNBLOCK your number and see who is calling. *67, *82, etc., all completely USELESS if you try to dial 911 with it. Simply WON'T WORK!!!! They can still see you!!!
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Re: Caller ID F/ 911

Postby FONGO_steve » 06/08/2010

Pirate wrote:FYI, doesn't matter WHERE you live, even if you CALL BLOCK your phone and call 911, their phone system can still UNBLOCK your number and see who is calling. *67, *82, etc., all completely USELESS if you try to dial 911 with it. Simply WON'T WORK!!!! They can still see you!!!

True for the PSTN
when VOIP networks get in the mix, it's a very different ballgame
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Re: Caller ID

Postby MikeD » 06/23/2010

I see over on this locked thread which I cannot reply to or directly quote:

viewtopic.php?f=13&t=402&p=7317#p7317

in particular where admin wrote: "Just look how all of the sudden our CID Block started to function as it should."


CID Block is not working for me - is it working for anyone else? Has it officially been added back as a valid feature?

It hasn't been working for quite some time now and I am curious as to if FPL has a timeline for its return.
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Re: Caller ID

Postby FONGO_steve » 06/23/2010

MikeD wrote:I see over on this locked thread which I cannot reply to or directly quote:

viewtopic.php?f=13&t=402&p=7317#p7317

in particular where admin wrote: "Just look how all of the sudden our CID Block started to function as it should."


CID Block is not working for me - is it working for anyone else? Has it officially been added back as a valid feature?

It hasn't been working for quite some time now and I am curious as to if FPL has a timeline for its return.


We haven't officially added it, but a few of our trunks were changed recently which did allow it to start functioning on some as a side affect. Admin shouldn't have commented using the wording he did ;)

I'm still waiting on an official yes or no as to whether it will be back officially. There's a few really big things on the plate here right now and getting the time to chat with the higher ups can be difficult! You'll all see why very soon :)
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Re: Caller ID

Postby callopsitte » 06/23/2010

FPL-steve wrote
You'll all see why very soon


Why is it when something is suppose to be coming we see phrases like this one?

Just for once it would be nice to read a time frame or/and a bit of what's coming.

C'mon say a little more. Pretty please?
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Re: Caller ID

Postby callopsitte » 06/25/2010

Answers? Anyone? Anyone?
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Caller ID Block Working Again

Postby MikeD » 06/26/2010

I can confirm that my CID block is working today. Both *67 and *81 work as per call blocking ... so 911 identification should no longer be an issue and the CID block should remain a permanently supported feature - wishful thinking???
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Re: Caller ID

Postby huber.george » 07/14/2010

Is it working again? I can't seem to get it too if it is or not.

Thanks
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Re: Caller ID

Postby MikeD » 07/15/2010

It seems to be working for me in some fashion or another - sometimes the phone I am calling to displays "blocked", other times "unknown", and sometimes it displays an erroneous number which if dialed seems to go nowhere.
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Re: Caller ID

Postby sukasem » 09/04/2010

Hi,

Is Per-Call Caller ID block working right now? Anyone?
I understand that permanent Caller ID Block may cause problems but we really need Per-Call Caller ID block to be working, please....

Thank you,
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Re: Caller ID

Postby Funkytown » 10/15/2010

Im waiting to have my Call Privacy back FPL, can we please have it back FYI 911 will unblock the number regardless, I have just got off the phone with them here in Montreal for confirmation.
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Re: Caller ID

Postby FONGO_kris » 10/16/2010

Funkytown wrote:Im waiting to have my Call Privacy back FPL, can we please have it back

This is on our to-do list in regards to looking into it, however fixing this relies on a few more things first.

Funkytown wrote: FYI 911 will unblock the number regardless, I have just got off the phone with them here in Montreal for confirmation.

May I ask if you called the PSAP Info line directly or Northern Communications, as they are quite different.
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Re: Caller ID

Postby Funkytown » 10/17/2010

Funkytown wrote: FYI 911 will unblock the number regardless, I have just got off the phone with them here in Montreal for confirmation.

Admin wrote: May I ask if you called the PSAP Info line directly or Northern Communications, as they are quite different.


I called 911 and it automatically directed me to a PSAP and from there (they had my address automatically) and the fact that it was an emergency call from the (area code) I dialed from, they transfered me with in 5 seconds to Quebec 911 and they had all my information ready at hand :D

Update: Another test today to 911 and I was transfered with in seconds of the call to 911 here in Quebec, told them it was a 2nd test ONLY, they had my address on hand ready to dispatch!

PS: Has anyone else tested 911 from FPL phone number :?:
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Re: Caller ID

Postby laurent » 10/17/2010

Are they annoyed that you're testing 911?
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Re: Caller ID

Postby Funkytown » 10/17/2010

laurent wrote:Are they annoyed that you're testing 911?


nope not that I know of
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Re: Caller ID

Postby Funkytown » 10/17/2010

I think FPL should put back the option for those like myself that want our Caller ID blocked and ONLY when dialing 911 Caller ID should automatically be enabled by default threw the FPL sip trunk settings.
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Re: Caller ID

Postby FONGO_kris » 10/18/2010

Funkytown,

I understand you'd like to test everything out - However may I remind you I get an email every time someone dials 911 and no-one is dispatched as do I get a daily report, and following up on erroneous test-dials is very time consuming... That and I've gotten some angry calls from NorthernResponse warning me about this, as all test calls must be scheduled.

Another thing, PSAP's unblock CID, yes. However CID on POTS is much different than SIP.
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Re: Caller ID

Postby Funkytown » 10/18/2010

admin wrote:However CID on POTS is much different than SIP.


Thats true, I agree
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Re: Caller ID

Postby laurent » 10/18/2010

admin wrote:... and I've gotten some angry calls from NorthernResponse warning me about this, as all test calls must be scheduled.


How would I go on about making a 911-friendly test call? I really do want to test it, especially for my kids as that's the FIRST thing they're told about phone and emergencies.

Can I know which call center ought to receive my 911 call, and then call them on their regular business number and diligently request to schedule a test with them?
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Re: Caller ID

Postby FONGO_kris » 10/18/2010

laurent wrote:Can I know which call center ought to receive my 911 call, and then call them on their regular business number and diligently request to schedule a test with them?

Unfortunately all test calls need to be authorized through, and made from our office here in Cambridge.
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