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Rogers cable

PostPosted: 11/20/2010
by mtfahmy@hotmail.com
Does anyone knows if Rogers is not blocking ports 5060-6061 and 10000-20000? I connected the ATA to the rogers modem directly and i am not getting dial tone on my phone.

Thanks,
mary

Re: Rogers cable

PostPosted: 11/20/2010
by tbrummell
Rogers does not block above mentioned ports.

Re: Rogers cable

PostPosted: 11/21/2010
by laurent
"Not getting dialtone" usually means your device is unable to register to FreePhoneLine's servers. Check your SIP username and SIP password. Make sure you use server voip.freephoneline.ca (also put it in proxy if it's a choice).

Password is capitalized so make sure you type it properly. Be advised that copy-pasting passwords often add a space at the end, which would make it fail.

Re: Rogers cable

PostPosted: 11/27/2010
by mtfahmy@hotmail.com
Thanks for the reply. I didn't know that I should login to the server. I logged in one time only. Is it all the time? Should I always leave my computer on?

Anyway, I tried to start all over again and I connected the ATA to the phone line. I dialed *** to get the IP, I got E103, E103.... I don't get the IP anymore. Something got messed up for sure.

Please help. Could it be a deffective ATA? Thanks, mary

Re: Rogers cable

PostPosted: 11/29/2010
by laurent
There's two logins with FPL. One is the web front end, on the website, where we go to check our voicemail settings and call logs. The other is SIP and is used to make actual phone calls from within the ATA device. This is the one I'm talking about, not the computer/webpage one.

Also, be advised the softphone application can not work at the same time as an ATA. One one device can work at a time.

About your IP not getting back, your device might be in DHCP mode and no one in your network is assinging an IP to it. There's another voice menu in your ATA that allows you to check the IP settings, either DHCP or static. If you set it to dhcp, make sure your router is set to hand out iP Addresses as well, which it probably is already.

Might want to check the user manual for that E103 code too.

Re: Rogers cable

PostPosted: 03/09/2011
by grmoro
Hi. Try adding a router of any kind to your cable modem directly, and then connect you ATA and your other computers to this router. Now your ATA should work just fine.