How n-1-1 calls are routed (per FPL-Steve)
(reference message: http://forum.freephoneline.ca/viewtopic ... 227#p16064)
So it can be interpreted that ALL n-1-1 calls (except the special handling of 9-1-1) are routed/placed as if they actually originated from the FPL number they were dialed from. This makes sense. There can be some difficulties with this, however, especially if using the softphone or travelling with an ATA to a "foreign" location. For this instance, there are several different posts which include the "translated" 10-digit numbers for various services scattered all throughout this forum in various threads.FPL-Steve wrote: Call routing is based on the geographical city of the freephoneline number. So a Toronto freephoneline number will route to Toronto 211/311 services.
n-1-1 coverage (again per FPL-Steve)
Other than 9-1-1, 6-1-1, 4-1-1 FPL-Steve has confirmed the following coverage areas (in this case, specifically for 2-1-1 and 3-1-1)
(reference message: http://forum.freephoneline.ca/viewtopic ... 227#p16020)
(note: I have grouped the 2-1-1 ratecentres as Metro Vancouver, FPL-Steve did not...)FPL-Steve wrote: Here are the cities we currently have arrangements for n11 service in:
211:
New Westminster <Metro Vancouver>
North Vancouver <Metro Vancouver>
Richmond <Metro Vancouver>
Toronto
Vancouver
West Vancouver <Metro Vancouver>
311:
Brampton
Clarkson
Cooksville
Malton
Port Credit
Quebec
Streetsville
Toronto
Vancouver
How to request additional n-1-1 coverage (still per FPL-Steve)
(reference message: http://forum.freephoneline.ca/viewtopic ... 227#p16064)
Short and sweet of this: if you want FPL to support a certain n-1-1 service, contact that n-1-1 service provider and have THEM request it from Fibernetics.FPL-Steve wrote: In regards to adding new areas - we (referring to Fibernetics as a carrier) setup n11 services when the n11 providers approach us and request that we support their services.
Routing of 800/888/877/866/855 numbers
I am guessing at this, but it seems logical following the above, but 800 numbers will also probably be routed based on the origin ratecentre (city) of the FPL number that they are dialed from. Therefore, regionally restricted 800 numbers will be subject to restrictions based on where the FPL-number is assigned from. IE: if you are calling an 800 number that is only available inside Ontario, you will fail with a BC- or AB-based FPL number. Of course, if you know the 10-digit number that the 800 number forwards to, you can always dial that. Hopefully Steve can confirm my assumption on this.
Hopefully this little guide helps!