n-1-1 Support and Call Routing (also 800 #s?)

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n-1-1 Support and Call Routing (also 800 #s?)

Postby TheHardy » 09/13/2011

This skirts along the rules of the forum (regarding cross-posts) but I felt that it was important to consolidate some information from separate threads into one, and make it more easily accessible (especially to new users, or those looking to trouble shoot!). Advance apologies in case I make anyone mad! :P

How n-1-1 calls are routed (per FPL-Steve)

(reference message: viewtopic.php?f=10&t=2227#p16064)
FPL-Steve wrote:Call routing is based on the geographical city of the freephoneline number. So a Toronto freephoneline number will route to Toronto 211/311 services.


So it can be interpreted that ALL n-1-1 calls (except the special handling of 9-1-1) are routed/placed as if they actually originated from the FPL number they were dialed from. This makes sense. There can be some difficulties with this, however, especially if using the softphone or travelling with an ATA to a "foreign" location. For this instance, there are several different posts which include the "translated" 10-digit numbers for various services scattered all throughout this forum in various threads.

n-1-1 coverage (again per FPL-Steve)

Other than 9-1-1, 6-1-1, 4-1-1 FPL-Steve has confirmed the following coverage areas (in this case, specifically for 2-1-1 and 3-1-1)
(reference message: viewtopic.php?f=10&t=2227#p16020)
FPL-Steve wrote:Here are the cities we currently have arrangements for n11 service in:

211:
New Westminster <Metro Vancouver>
North Vancouver <Metro Vancouver>
Richmond <Metro Vancouver>
Toronto
Vancouver
West Vancouver <Metro Vancouver>

311:
Brampton
Clarkson
Cooksville
Malton
Port Credit
Quebec
Streetsville
Toronto
Vancouver

(note: I have grouped the 2-1-1 ratecentres as Metro Vancouver, FPL-Steve did not...)

How to request additional n-1-1 coverage (still per FPL-Steve)

(reference message: viewtopic.php?f=10&t=2227#p16064)
FPL-Steve wrote:In regards to adding new areas - we (referring to Fibernetics as a carrier) setup n11 services when the n11 providers approach us and request that we support their services.


Short and sweet of this: if you want FPL to support a certain n-1-1 service, contact that n-1-1 service provider and have THEM request it from Fibernetics.

Routing of 800/888/877/866/855 numbers

I am guessing at this, but it seems logical following the above, but 800 numbers will also probably be routed based on the origin ratecentre (city) of the FPL number that they are dialed from. Therefore, regionally restricted 800 numbers will be subject to restrictions based on where the FPL-number is assigned from. IE: if you are calling an 800 number that is only available inside Ontario, you will fail with a BC- or AB-based FPL number. Of course, if you know the 10-digit number that the 800 number forwards to, you can always dial that. Hopefully Steve can confirm my assumption on this.

Hopefully this little guide helps!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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Maybe

Postby TheHardy » 09/26/2011

If there is a demand for it, maybe we should put up a sticky translation page for all the current known n-1-1 numbers for the various regions of Canada that we know about.

In there, I suppose, we could also include some local 310-xxxx translations, but those, in my experience, are SO much harder to come across or track down definitively.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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TheHardy
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Posts: 1632
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Router: Actiontec V1000H
Smartphone Model: none

BC (Metro Vancouver) 3-1-1 support

Postby TheHardy » 10/22/2012

As per FPL-Steve's post, there is support/translation for 3-1-1 service only within VANCOUVER (at least as far as the Vancouver-Metro area is concerned). Remember that this 'metro' area is made up of several different cities, districts, municipalities, regions etc (reference to viewtopic.php?f=10&t=2874&p=15542#p15542 for those).

So following the logic of 'regional routing', what happens if one of the OTHER municipalities/cities within the Metro Vancouver region offers 3-1-1 service? Say Surrey (which encompasses several ratecentres, albeit NONE of the ones that FPL currently offers numbers in)? Let's say, for the sake of making it tough, Richmond (where FPL does have numbers. Of course, as with ALL other FPL numbers, there is no real way to know within WHICH city/district/region/municipality the internet connection (aka FPL line) really resides! Short of taking the ACCOUNT INFORMATION that is stored in the REQUIRED 9-1-1 information and run off of that, there's really no other way to deal with it.

So then, I stumbled across my YellowPages (tm) phone book, which contains the BluePages (government listings) and decided to cull out the various information contained there-in --- yes, I have a little bit too much time on my hands sometimes (right now I am waiting on an important phone call, and the web-browser in edit mode is LOW MEMORY usage...). Hey, does anyone else ever actually use that lump of paper known as a phone book anymore or what? 8-)

Without further ado, here are the included City Hall main information numbers (which would be 3-1-1 if it were there!) Note that these don't match-up 100% with 'ratecentres'...:


Anmore --- 604-469-9877
Belcarra --- 604-937-4100
Bowen Island --- 604-947-4255
Burnaby --- 604-294-7944
Coquitlam --- 604-927-3000
Delta --- 604-946-4141
Langley CITY --- 604-514-2800
Langley TOWNSHIP --- 604-534-3211
Lions Bay --- 604-921-9333
Maple Ridge --- 604-463-5221
New Westminster --- 604-521-3711
North Vancouver CITY --- 604-985-7761
North Vancouver DISTRICT --- 604-990-2311
Pitt Meadows --- 604-465-5454
Port Coquitlam --- 604-927-5411
Port Moody --- 604-469-4500
Richmond --- 604-276-4000
Surrey --- 604-591-4011
UBC (not really a city hall) --- 604-822-2211
Vancouver --- 604-873-7000 and/or 604-873-7011
West Vancouver --- 604-925-7000
White Rock --- 604-541-2100


Some Bonus ones that are not really Metro Vancouver, but were in the phone book:
Abbotsford --- 604-853-2281 or 1-866-853-2281
Fraser Valley Regional District --- 1-800-528-0061 or 604-702-5000 or 604-826-1291 or 604-869-2304
Mission --- 604-820-3700
Sechelt --- 604-689-1680 (Vancouver#) or 604-885-1986 (local)
Squamish -- 604-892-5217
Whistler --- 604-932-5535 or 1-866-932-5535


Last bumped by TheHardy on 10/22/2012.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
User avatar
TheHardy
***Übergod***
 
Posts: 1632
Joined: 08/13/2011
Location: Surrey, BC
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none


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