Hello,
Sorry for this question but I can not seem to find the form I would need to port my number over to FPL.
Is there a link ?
Thanks,
Where do I get the form ?
- FONGO_steve
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Re: Where do I get the form ?
When you call into our offices to purchase number porting then they will provide all necessary paperwork
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
Re: Where do I get the form ?
Does freephoneline still have a CS ?FONGO_steve wrote:When you call into our offices to purchase number porting then they will provide all necessary paperwork
I wanted to know what fax number I should use to send my port in request and found out I no longer call CS.
Then I did email asking for the same info and I am still waiting for an answer.
Is there another way to reach you ?
Thanks,
- FONGO_steve
- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: Where do I get the form ?
Hi Juste,Juste wrote:Does freephoneline still have a CS ?FONGO_steve wrote:When you call into our offices to purchase number porting then they will provide all necessary paperwork
I wanted to know what fax number I should use to send my port in request and found out I no longer call CS.
Then I did email asking for the same info and I am still waiting for an answer.
Is there another way to reach you ?
Thanks,
Right now porting requests are being handled via email while a new system is in the works. You can find the details here:
http://support.freephoneline.ca/entries ... er-porting
I'll poke around and see what the delay may be on your request.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
Re: Where do I get the form ?
What is the typical response time? I emailed in my form like it says to porting@freephoneline.ca with subject "Porting Request" and asked them to confirm receipt when it was received. That was monday, and I haven't heard anything.
Re: Where do I get the form ?
They are very swamped with things right now as they move over to a new support system. Once they are caught up it should be very slick, but there is this period where there is a big delay.bluenote wrote:What is the typical response time? I emailed in my form like it says to porting@freephoneline.ca with subject "Porting Request" and asked them to confirm receipt when it was received. That was monday, and I haven't heard anything.
I can't give you a time when they will respond, but they will get to it for sure.