Fongo home "port" to FPL

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Fongo home "port" to FPL

Postby rogeryen » 10/15/2012

Hi, does fongo support number porting from Fongo Home to FPL? I imagine I'd just pay $50 for the unlock and "maybe" the porting fee but seeing that the number is already with Fongo it might be just a switch in the database... I called and the CSR said porting within Fongo isn't possible?

Thanks...
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Re: Fongo home "port" to FPL

Postby FONGO_mike » 10/15/2012

Hi rogeryen,

Porting is indeed possible. however, as each branding is actually a different company (even though still using Fongo as a backbone) the porting fee is required.
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Re: Fongo home "port" to FPL

Postby Jake » 10/15/2012

rogeryen wrote:Hi, does fongo support number porting from Fongo Home to FPL? I imagine I'd just pay $50 for the unlock and "maybe" the porting fee but seeing that the number is already with Fongo it might be just a switch in the database... I called and the CSR said porting within Fongo isn't possible?

Thanks...


Yeah... it's a bit strange, but although Fongo (or really Fibernetics the parent company) essentially owns all the numbers, once they are allocated to a specific brand of Fongo they become owned by that brand. So when porting a number to FPL it doesn't really matter if it is owned by Fongo, Rogers, Bell or Telus; you will still have to pay the 25$ porting fee. Then as you say there is a 50$ unlock fee to use your own ATA.

The CSR was wrong, you can port between the Fongo brands - this has been mentioned many times here by staff saying so.

I would suggest if you want to proceed with this then call back to a CSR and make a note of who you spoke to, the time you called, and the number you called from. Then if you are told it cannot be done, pass this information onto Mike or Steve who should be able to educate them. Hopefully the next person you call into will know it can be done.

Let us know how you get on, it's always useful to see the outcome of situations like this.
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Re: Fongo home "port" to FPL

Postby rogeryen » 10/15/2012

Interesting... and I guess if I were to port from Fongo Home to FPL, the $5 unused LD credit that I bought won't be transferable/refundable either then?
Thanks for confirming!
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Re: Fongo home "port" to FPL

Postby FONGO_mike » 10/16/2012

rogeryen wrote:Interesting... and I guess if I were to port from Fongo Home to FPL, the $5 unused LD credit that I bought won't be transferable/refundable either then?
Thanks for confirming!


That is correct, any time you change accounts being used, the VoIP unlock key and LD credits already purchased on the original account will stay with the original account.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Re: Fongo home "port" to FPL

Postby rogeryen » 10/16/2012

Ok I phoned to port earlier today and the CSR once again claimed that porting within Fongo is not possible due to the same company and same service (this is what my friend who worked at Fongo told me too - same company, same service, same support people, but whatever), I didn't catch his name but he later clarified with his supervisor and we went ahead with the porting and everything was successful. Thanks guys.
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Re: Fongo home "port" to FPL

Postby Jake » 10/16/2012

rogeryen wrote:Ok I phoned to port earlier today and the CSR once again claimed that porting within Fongo is not possible due to the same company and same service (this is what my friend who worked at Fongo told me too - same company, same service, same support people, but whatever), I didn't catch his name but he later clarified with his supervisor and we went ahead with the porting and everything was successful. Thanks guys.


Great top hear things got sorted. It seems like the first line people need their notes updating.

Thanks for letting us know.
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Re: Fongo home "port" to FPL

Postby FONGO_mike » 10/16/2012

rogeryen wrote:Ok I phoned to port earlier today and the CSR once again claimed that porting within Fongo is not possible due to the same company and same service (this is what my friend who worked at Fongo told me too - same company, same service, same support people, but whatever), I didn't catch his name but he later clarified with his supervisor and we went ahead with the porting and everything was successful. Thanks guys.


Happy to her they got you going with the porting process!
L3 Escalation Support Specialist
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Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Re: Fongo home "port" to FPL

Postby TheHardy » 10/16/2012

rogeryen wrote:Ok I phoned to port earlier today and the CSR once again claimed that porting within Fongo is not possible due to the same company and same service (this is what my friend who worked at Fongo told me too - same company, same service, same support people, but whatever), I didn't catch his name but he later clarified with his supervisor and we went ahead with the porting and everything was successful. Thanks guys.


Can we humbly request that you PM Mike or Steve with your Fongo-#, and perhaps they can backtrack in their CSR-software to track down the rep that assisted you? (so that they can be re-educated/trained on what porting is and is NOT possible?) While YOUR issue is indeed closed, as this continues to pop up more frequently than NOT, it would probably help to get remedial training out to the dwindling front-line CSR staff....

:)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Fongo home "port" to FPL

Postby FONGO_mike » 10/17/2012

Spoke with the right people yesterday (to confirm what we can and can not do) and was informed that brand to brand porting will not supported for the next little while. This was not an easy decision but it one that needs to be followed on for the next little while.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900

Re: Fongo home "port" to FPL

Postby TheHardy » 10/17/2012

FONGO_mike wrote:Spoke with the right people yesterday (to confirm what we can and can not do) and was informed that brand to brand porting will not supported for the next little while. This was not an easy decision but it one that needs to be followed on for the next little while.


WOW -- this is KIND of a big thing ... can I request that this be FAQ'd immediately, and perhaps made as a STICKY post to the correct forum so that it is easily available?

Formalities out of the way, is there anything you are allowed to share as to WHY?

And lastly, I would ask, that as a CLEC, is this even LEGAL to do? I do remember that WIND refusing to port-IN FPL #s was illegal under current CRTC regs, and the person that was having issues porting FPL->WIND did get it done after involving the CRTC and having them contact Wind ...

Not to seem to be a "contrary-ist" but someone might want to run this past the legal department and ensure that nothing is being violated; either that or make sure that the ToS accurately reflect this ...

But on a larger scale, it is an impactful enough topic, that it should be posted to the FAQs and also to the annoucement thread!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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Re: Fongo home "port" to FPL

Postby FONGO_mike » 10/17/2012

I can assure you this is legal as the porting within the company is not refusing porting to outside carriers. As the numbers are owned by Fibernetics, the number would be ported from Fibernetics to Fibernetics, as such, it should not be against any CRTC regulations.

There are complications between agreements with the individual brandings.

I will look into to what i can and can not say as to why we can not currently offer it and update you when i get more information or an official release.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Smartphone Model: Bold 9900

Re: Fongo home "port" to FPL

Postby TheHardy » 10/17/2012

FONGO_mike wrote:I can assure you this is legal as the porting within the company is not refusing porting to outside carriers. As the numbers are owned by Fibernetics, the number would be ported from Fibernetics to Fibernetics, as such, it should not be against any CRTC regulations.

There are complications between agreements with the individual brandings.

I will look into to what i can and can not say as to why we can not currently offer it and update you when i get more information or an official release.


I was not saying that it is illegal, just suggesting it is looked at. "Ownership" is not control, although the actual CRTC language on that is a little vague, TBH. The brand issue certainly complicates things.

A similar situation, just as an example would be (Bell) Solo<-->Bell Mobility, Koodo<-->Telus Mobility, Virgin Mobile<-->Bell Mobility. The ranges of numbers are owned by Bell Mobility and Telus Mobility in the examples, and the other carriers are more virtual operators -- they do have "assigned" blocks of numbers from the "parent", and as such, ownership and control are two separate things. As they are, however parent-child type arrangements, I am not aware that there have been any porting issues between the pairs (only a quick HoFo search, in all honesty), but it is a similar situation.

I realize it is sort of splitting hairs, but as it DOES affect a fair number of users who are trying to maximize their features in a largely "non-signposted" environment here at Fongo (and is a DRASTIC change from previously existing policy!) I feel it needs clarification, and posting out in the open!

To that end, I have a question, regarding numbering resources at Fongo .... (this may be outside the scope):
How are individual numbers assigned, by Fongo, to the various brands?

(Now I get that they are Fibernetics #'s, but only certain RANGES are released to Fongo, while others are held back for other Fibernetics operations).

From the Fongo pool, are they pre-assigned to the various platforms/brands in blocks/ranges, or does each brand/platform just DIP into a common pool to have a # assigned to a new user?

Example:
Vancouver BC 604-100 exchange (ficticious, does nto exist!) - 10,000 Fibernetics #s ...
604-100-0000 thru 604-100-3999 are held by Fibernetics for assignment to Business VOIP
604-100-4000 thry 604-100-6999 are released to Fongo for assignment
(all others retained as inactive/unassigned)

Is the Fongo pool then broken down further BEFORE assignment?
ie: -4xxx is assigned for BP users
-5xxx assigned for FPL users
-6xxxx assigned for DV users?

Or is it DIPPED at signup, so that a DV user just randomly gets a # anywhere from -4000 thru -6999 (say 4024), and the next user, an FPL client, could randomly get 4091 ...???

In the grand scheme of things, the actual numbers themselves do not matter, but the OWNERSHIP vs CONTROL question is greatly complicated by random DIP selection, rather than pre-assignment blocking.

Does this make sense?
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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