Config file

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poohbear12
Just Passing Thru
Posts: 5
Joined: 01/29/2010
SIP Device Name: GrandStream HT-502
ISP Name: Videotron 30mbps
Computer OS: windows xp

Config file

Post by poohbear12 »

Why does it take so long to get the config file. I ordered it 3 weeks ago and I am still waiting. I know my credit card wasnt charged but I relly need this phone to work
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Config file

Post by FONGO_steve »

poohbear12 wrote:Why does it take so long to get the config file. I ordered it 3 weeks ago and I am still waiting. I know my credit card wasnt charged but I relly need this phone to work
It should be ten business days maximum because billing is done manually
Steve
Fongo
Development Support Specialist.
poohbear12
Just Passing Thru
Posts: 5
Joined: 01/29/2010
SIP Device Name: GrandStream HT-502
ISP Name: Videotron 30mbps
Computer OS: windows xp

Re: Config file

Post by poohbear12 »

Is there any way to speed up the process. I have called a few times and they keep telling me it should go thru soon
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Config file

Post by FONGO_steve »

poohbear12 wrote:Is there any way to speed up the process. I have called a few times and they keep telling me it should go thru soon
can you PM me your number? I'll look into this for you
Steve
Fongo
Development Support Specialist.
poohbear12
Just Passing Thru
Posts: 5
Joined: 01/29/2010
SIP Device Name: GrandStream HT-502
ISP Name: Videotron 30mbps
Computer OS: windows xp

Re: Config file

Post by poohbear12 »

I know you guys are very busy and doing your best. I really needed this phone for the weekend but Hopefully I will get it next week. Thanks for trying
poohbear12
Just Passing Thru
Posts: 5
Joined: 01/29/2010
SIP Device Name: GrandStream HT-502
ISP Name: Videotron 30mbps
Computer OS: windows xp

Re: Config file

Post by poohbear12 »

Thanks. I got it
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