rejected by the service provider reason 484

[ctm]

Credits to cyberic68, thank you for your help.

The attached PDF will help you set up your OBi100 device from scratch. It is a known working configuration so if you are having troubles with your OBi100 reset back to defaults and follow this guide.

I followed this guide step-by-step, however, after click "reboot" at last step, the obi100 red light kept flashing but never turned green. I manually rebooted obi100, but tried couple of local calls all getting message "the call is rejected by service provider, reason 400".

the router I'm using is Netgear Nighthawk AC1900 R7000. please help. thank you.

[ctm]

The digit map was wrong in the PDF, instead of 011xxxxxxxxxxxx. it should be 011xx. or you can't make international calls to some countries that take 011 + 10 digit phone#.

"wrong" might not be the accurate word, I figured that digitmap depends on which router you use. the router I'm using is Netgear Nighthawk AC1900 R7000.

(911|[2-­‐9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-­‐7]x*xxxxxxxxxxx.) -- that's the one in guide.

I was keep getting "reason 484". I solved the problem, not sure if it's permanent, by adding 1 "x" to each of those "x" sets, a solution I found by googling. The above was the digitmap given in PDF guide posted on the forum, I guess it depends on the router. Also, someone mentioned that "011xxxxx" should be "011xx.xx" with a "." otherwise you would be able to make international call to some countries with 10-digit phone numbers. I tried without "." calling some countries with 10-digit number (not including country code, Indonesia to be specific) without any problem. So again I figure it depends on your router. However, I feel obliged to say AGAIN that I don't know my solution is permanent.

It's might be a good idea to add to that obi100 set-up PDF guide - a great help by the way, that the digitmap in the guide is for which routers (tested), and people could paste in that thread their digitmap and their routers using, that could save both users and tech support a lot time.

[Krys]

I have an OBi 200 and a Netgear R7800 router and I also had to initially add an extra "x" to the digitmap. I then realized that if you use copy/paste and copy the digitmap from the PDF guide and then paste it into your settings, it will not paste accurately. I think there is some formatting issues in the PDF itself that add extra characters. So when you copy/paste the digitmmap, you get:

(911|[2-­‐9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-­‐7]x*xxxxxxxxxxx.)

There are extra dashes between the numbers 2 and 9 and also between 6 and 7. Once I removed the extra dashes, I didn't need the extra "x" and everything worked fine. So the digitmap should look like this:

(911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)

[md07si]

all of a sudden i'm getting "the number you dialed 011xxxxxxxxxxxx was rejected by the service provider reason 484" message
its odd because i can dial another country with 011 and it connects just fine

tried adding |011xxxxxxxxxxxx.| as mentioned above to my dial plan but no dice
so i reverted back to my original which was |011xx.S3| on an obi200 device

any suggestions what this could be? got a linksys router

[md07si]

im getting the 484 error when making outgoing long distance calls to Tanzania, but other outgoing long distance calls (also starting with 011) are connecting with no issues (to UK for example)

i tried adding |011xxxxxxxxxxxx.| to my digit map but still no dice

another Tanzania # was also tried but same result
grabbed a $5 calling card and was able to connect first attempt meaning the destination number is active

in the past i've been able to connect no problem, this popped up out of the blue and i haven't changed a thing
any thoughts for an obi200 device?

[Liptonbrisk]

But after reboot, the device still takes the default one. Not sure if it is a bug or not.

I cannot reproduce this issue. Try a different browser.

[Liptonbrisk]

I figured that digitmap depends on which router you use.

No. Absolutely not.

Digitmaps are affected by your dialplan, starting with your phone port's digitmap and phone port's outboundcallroute.

Digitmaps have nothing to do with routers nor are affected by them.

It's might be a good idea to add to that obi100 set-up PDF guide - a great help by the way, that the digitmap in the guide is for which routers (tested), and people could paste in that thread their digitmap and their routers using, that could save both users and tech support a lot time

No. Your router has nothing to do with digitmaps working properly.

[Liptonbrisk]

im getting the 484 error when making outgoing long distance calls to Tanzania, but other outgoing long distance calls (also starting with 011) are connecting with no issues (to UK for example)

i tried adding |011xxxxxxxxxxxx.| to my digit map but still no dice

You should be using 011xx. instead.

011xxxxxxxxxxxx. is wrong if the international phone number is less than 11 digits.

SIP error 484 means that the address is incomplete. The full phone number is not being sent properly. Typically this is due to the user not entering in full phone number. Another common cause is an issue with the user's dial plan. You should should view your FPL call logs to ensure the full proper phone number is being sent: log in at https://www.freephoneline.ca/doGetCallLogs

If you did use 011xx. and did punch in the proper phone number and still had problems, then there's a chance there's a problem with whatever carrier FPL is using to Tanzania.
I would suggest opening a ticket with Freephoneline and providing them with the full phone number: https://support.fongo.com/anonymous_requests/new
If no responds to your support ticket, provide the ticket number in a private message to the user, Fongo Support, after logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852